Wow,

Is your real name Michael Dell?  I am only stating my experience. Your
statements will not change those facts. If you call spending 2795.00 on IBM
x61t CHEAP tablets then... I guess you are right.. how about the 3 T61s for
2480.00 I ordered today.. are they cheap too? Tyan Boards are VERY
expensive.... $500... Because it is a Quad core Xeon Main Board... I am
talking about a Xeon Board that is almost 4 years old... Come on Michael...
arghhh I Mean Ben. Don't get hurt feelings... I still recommend my cheapie
clients to go to Walmart to buy their Dells. At least Walmart will take them
back withing 30 days. 



-----Original Message-----
From: Ben Scott [mailto:[EMAIL PROTECTED] 
Sent: Friday, February 22, 2008 1:24 AM
To: NT System Admin Issues
Subject: Re: Lenovo?

On Thu, Feb 21, 2008 at 11:27 PM, Vincent Medina <[EMAIL PROTECTED]> wrote:
> I do not have Dell's GOLD support status, so I would not know their
support
>  response times.. Is this something you must pay for or buy 1 million
dollars
>  worth of their crap in order to achieve.

  Gold Support is/was a line item on the "Service and support" page of
their configurator.  It's been renamed to "ProSupport" recently.
Adding it to the standard 1-year warranty cost < $50 for most user
systems.  I think it comes standard with servers.

> No thanks - I'd rather stay with a company that stands behind their
> standard warranty without paying for GOLD support..

  As I mentioned, Dell is happy to sell you cheap crap if that's what
you want..  It sounds like you went the cheap crap route, and got
exactly what you paid for.  Why is this a surprise to you?

>  Also... I thought I clearly indicated the server was out of warranty ...

  You did.  But your stated complaint was that Dell's support is
inferior to IBM's.  I fail to see how a refusal to send you a free
part on an out-of-warranty system reflects poorly on Dell.  I'm pretty
sure IBM won't send you free parts on out-of-warranty system, either.

> my point was their parts are overpriced. I can get dual Xeon Processor
boards
>  for well under $200.00.

  Then why didn't you?  Let me answer that for you: You wanted a board
*for that server*.  Most big-name servers use proprietary parts, which
carry a higher price.  As someone else noted, IBM server parts aren't
cheap, either.  And even generic server motherboards tend to be
expensive.  A quick spot check shows that the Tyan S5397 server board
streets for around $500.  So $200 is actually pretty cheap.

-- Ben

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