Well, I've now hit 2.5 hours. I've uninstalled SEPM, IIS and fuddled with permissions 3 times. They now want me to create a new admin priv'd account to try all over again with. They say the problem is with security perms, but they clearly don't know how/why, or we would be taking more of a direct approach here.
But I'm done for today. Im going to lunch. Thanks for listening. Hopefully this is a warning to others looking to install SEP11. This has been the same issue on two servers - one of which is brand new and has no basis for conflicts or non-default perm tweaks. ... On Wed, Mar 5, 2008 at 2:44 PM, <[EMAIL PROTECTED]> wrote: > > Just got done dancing with Symantec with a BUE issue. Took me a week of > phone and email tag to talk to a tech. I'd email the tech and tell him I'd > be in the office until 5 EST. They would then call me at 5:15 time and time > again. Once I pressed to speak direct with a tech I was on hold for 22 > minutes. > > -------------- Original message -------------- > From: Jeremy Young <[EMAIL PROTECTED]> > > > I haven't had to deal with Symantec support for several years now. > > Wasn't impressed then and I'm fearful if I buy their software (BUE, SF, > > Vault) I'm going to have the same bad experiences. Do you guys find > > that they're problematic across the board or are certain products > > supported better than others? > > > > Last time I tried to use their support we were trying to install Veritas > > Cluster and we had to wait for India to come online. Sat and did very > > little for 3 hours waiting for that. That's just not acceptable in my > > opinion. > > > > - Jer > > > > Za Vue wrote: > > > I think it is night time in India now. They all went home. > > > > > > -Z.V. > > > > > > -----Original Message----- > > > From: Joe Heaton [mailto:[EMAIL PROTECTED] > > > Sent: Wednesday, March 05, 2008 2:02 PM > > > To: NT System Admin Issues > > > Subject: RE: Official time: 1 hour 3 minutes > > > > > > Did you actually talk to someone useful? > > > > > > > > > Joe Heaton > > > > > > -----Original Message----- > > > From: Micheal Espinola Jr [mailto:[EMAIL PROTECTED] > > > Sent: Wednesday, March 05, 2008 10:28 AM > > > To: NT System Admin Issues > > > Subject: Official time: 1 hour 3 minutes > > > > > > Official time on hold while waiting for a Symantec ENTERPRISE support > > > tech: > > > > > > 1 hour 3 minutes > > > > > > -- > > > ME2 > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > > > ~ ~ > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > > > ~ ~ > > > > > > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > > > ~ ~ > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > > ~ ~ > > > > > > > > > > -- ME2 ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
