I would want to know how many calls. Depending on the userbase, 40 people can either consume almost-none of my time or 100% of my time.
Regards, Michael B. Smith MCSE/Exchange MVP http://TheEssentialExchange.com -----Original Message----- From: Liu, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 28, 2008 1:04 AM To: NT System Admin Issues Subject: Support fee A question for the consultants/support for-hire folks out there: What's the ballpark monthly fee you wd charge for a userbase of 40 in California (30 PC/10 Macs) , 90% desktop support + level one call fielding, 10% light maintenance on 3 Windows File Server, 1 DC, 1 Print Server (e..g powercycling boxes if they cannot be brought up after a remote reboot, basic AD user administration of locking/unlocking accts, tape rotations given most AD administration/maintenance/support is done centrally at the headquarters) ? Do you charge per head or per machine? I'm asking as we are currently faced with having to renew a contract with an outside vendor & I want to see what's considered reasonable market price for CA. Thanks in advance for your input, ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
