David,
Your bringing the market down with the crazy accounting you got
going on.....$90hr minimum with a 2 hour minimum for on-site work. Toss in a
one way travel fee (unless the customer establishes a retainer account with
you usually min of 2k) Plus a 30 min per phone call fee. (first 2 free if
you like the client)
Just my 2 cents~!
Roy MacDonald
On Thu, May 29, 2008 at 11:08 AM, Jim Majorowicz <[EMAIL PROTECTED]>
wrote:
> David, with that kind of volume it sounds like you need to hire an
> on-site support tech unless your contract renewal is less than $3K a month.
> Even at 15-min a call, that's 2-3 hours a day. That's $300 a day at our
> "Good Customer" support rate in PDX, by the time you add in the server and
> onsite support, you've got to be looking at a $6K/mo bill. You telling me
> you can't find a reasonably compitant support tech for less than $25/hr plus
> bennifits? Hell, you could probably get a recient ITT grad for $20-$22 and
> he'd be glad for the job….
>
>
>
>
>
> *From:* Liu, David [mailto:[EMAIL PROTECTED]
> *Sent:* Wednesday, May 28, 2008 6:09 AM
> *To:* NT System Admin Issues
> *Subject:* Re: Support fee
>
>
>
> A day,
>
> I wish it were per month :)
> David Liu
> Answering from my blackberry. I'm on the move
>
> -----Original Message-----
> From: Michael B. Smith <[EMAIL PROTECTED]>
> To: NT System Admin Issues <[email protected]>
> Sent: Wed May 28 09:06:43 2008
> Subject: RE: Support fee
>
> A day? A week? A month?
>
> Regards,
>
> Michael B. Smith
> MCSE/Exchange MVP
> http://TheEssentialExchange.com
>
>
> -----Original Message-----
> From: Liu, David [mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>]
> Sent: Wednesday, May 28, 2008 8:53 AM
> To: NT System Admin Issues
> Subject: RE: Support fee
>
> Average 8-12 calls.
>
> > -----Original Message-----
> > From: Michael B. Smith [mailto:[EMAIL PROTECTED]<[EMAIL PROTECTED]>
> ]
> > Sent: Wednesday, May 28, 2008 7:21 AM
> > To: NT System Admin Issues
> > Subject: RE: Support fee
> >
> > I would want to know how many calls.
> >
> > Depending on the userbase, 40 people can either consume almost-none of
> > my
> > time or 100% of my time.
> >
> > Regards,
> >
> > Michael B. Smith
> > MCSE/Exchange MVP
> > http://TheEssentialExchange.com
> >
> > -----Original Message-----
> > From: Liu, David [mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>]
> > Sent: Wednesday, May 28, 2008 1:04 AM
> > To: NT System Admin Issues
> > Subject: Support fee
> >
> > A question for the consultants/support for-hire folks out there:
> >
> > What's the ballpark monthly fee you wd charge for a userbase of 40 in
> > California (30 PC/10 Macs) , 90% desktop support + level one call
> > fielding, 10% light maintenance on 3 Windows File Server, 1 DC, 1
> Print
> > Server (e..g powercycling boxes if they cannot be brought up after a
> > remote reboot, basic AD user administration of locking/unlocking
> accts,
> > tape rotations given most AD administration/maintenance/support is
> done
> > centrally at the headquarters) ?
> >
> > Do you charge per head or per machine?
> >
> > I'm asking as we are currently faced with having to renew a contract
> > with an outside vendor & I want to see what's considered reasonable
> > market price for CA.
> >
> > Thanks in advance for your input,
> >
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>
>
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