Which David are you talking to?
Dave Lum - Systems Engineer [EMAIL PROTECTED] - (971)-222-1025 "..remember that, in the past, those who foolishly sought power by riding the back of the tiger ended up inside" - JFK From: R. Mac [mailto:[EMAIL PROTECTED] Sent: Thursday, May 29, 2008 8:30 AM To: NT System Admin Issues Subject: Re: Support fee David, Your bringing the market down with the crazy accounting you got going on.....$90hr minimum with a 2 hour minimum for on-site work. Toss in a one way travel fee (unless the customer establishes a retainer account with you usually min of 2k) Plus a 30 min per phone call fee. (first 2 free if you like the client) Just my 2 cents~! Roy MacDonald On Thu, May 29, 2008 at 11:08 AM, Jim Majorowicz <[EMAIL PROTECTED]> wrote: David, with that kind of volume it sounds like you need to hire an on-site support tech unless your contract renewal is less than $3K a month. Even at 15-min a call, that's 2-3 hours a day. That's $300 a day at our "Good Customer" support rate in PDX, by the time you add in the server and onsite support, you've got to be looking at a $6K/mo bill. You telling me you can't find a reasonably compitant support tech for less than $25/hr plus bennifits? Hell, you could probably get a recient ITT grad for $20-$22 and he'd be glad for the job.... From: Liu, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 28, 2008 6:09 AM To: NT System Admin Issues Subject: Re: Support fee A day, I wish it were per month :) David Liu Answering from my blackberry. I'm on the move -----Original Message----- From: Michael B. Smith <[EMAIL PROTECTED]> To: NT System Admin Issues <[email protected]> Sent: Wed May 28 09:06:43 2008 Subject: RE: Support fee A day? A week? A month? Regards, Michael B. Smith MCSE/Exchange MVP http://TheEssentialExchange.com -----Original Message----- From: Liu, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 28, 2008 8:53 AM To: NT System Admin Issues Subject: RE: Support fee Average 8-12 calls. > -----Original Message----- > From: Michael B. Smith [mailto:[EMAIL PROTECTED] > Sent: Wednesday, May 28, 2008 7:21 AM > To: NT System Admin Issues > Subject: RE: Support fee > > I would want to know how many calls. > > Depending on the userbase, 40 people can either consume almost-none of > my > time or 100% of my time. > > Regards, > > Michael B. Smith > MCSE/Exchange MVP > http://TheEssentialExchange.com > > -----Original Message----- > From: Liu, David [mailto:[EMAIL PROTECTED] > Sent: Wednesday, May 28, 2008 1:04 AM > To: NT System Admin Issues > Subject: Support fee > > A question for the consultants/support for-hire folks out there: > > What's the ballpark monthly fee you wd charge for a userbase of 40 in > California (30 PC/10 Macs) , 90% desktop support + level one call > fielding, 10% light maintenance on 3 Windows File Server, 1 DC, 1 Print > Server (e..g powercycling boxes if they cannot be brought up after a > remote reboot, basic AD user administration of locking/unlocking accts, > tape rotations given most AD administration/maintenance/support is done > centrally at the headquarters) ? > > Do you charge per head or per machine? > > I'm asking as we are currently faced with having to renew a contract > with an outside vendor & I want to see what's considered reasonable > market price for CA. > > Thanks in advance for your input, > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
