I suspect, in this case, there was no confidential data involved. However, many companies have a policy similar to what Steve's management is saying just because IT is not privy to all company data. Would you log on to the CEO's PC without notice?
Also, many countries outside of the US treat a user's PC as personal and private and you cannot legally log in to it without permission. Malcolm From: Andy Shook [mailto:[EMAIL PROTECTED] Sent: Thursday, June 05, 2008 6:31 PM To: NT System Admin Issues Subject: RE: General question - Logging onto a user's computer Its not "their" PC, it's the property of the company. Period. What did the end-user say? Lastly, out of curiosity, how did you know that the PC was about to crash? Spidey-sense J You should be thanked for doing what you did. Shook ________________________________ From: Steve Kelsay [mailto:[EMAIL PROTECTED] Sent: Thursday, June 05, 2008 7:27 PM To: NT System Admin Issues Subject: General question - Logging onto a user's computer I just got reamed for preventing a crash. It irked me, so let me know what you think, or what your policy is. Management simply said "It is not acceptable to log into someone else's computer without their consent." Period. If you see a situation where a crash is about to occur, do you just watch because you are trying to identify who is actually using that workstation at that moment and try to contact them, or do you remote in, displaying a "Netmgr x has remotely connected to your pc" alert box, and resolve the issue before they crash and lose a day's work? This e-mail, including any attached files, may contain confidential and privileged information for the sole use of the intended recipient. Any review, use, distribution, or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive information for the intended recipient), please contact the sender by reply e-mail and delete all copies of this message. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
