Ultrabac may be marketed toward the business market but they are still small enough to talk to and support SOH environments and in my opinion are a much better fit for them than most of the big boys.
Jon On Mon, Dec 8, 2008 at 5:49 AM, Steve Pruitt <[EMAIL PROTECTED]>wrote: > Unless I missed something, Ultrabac is strictly for a business > environment. I'm looking for a solution for my home PC. > > It's too bad to hear my experience isn't unusual. I was really hoping to > hear otherwise. > > > Steve > > ----- Original Message ----- > *From:* Neil Standley <[EMAIL PROTECTED]> > *To:* NT System Admin Issues <[email protected]> > *Sent:* Monday, December 08, 2008 2:37 AM > *Subject:* RE: Acronis tech support? > > I was using demo version as well but working with a sales manager which > got me in direct contact with an engineer. It hasn't made a difference > though because the issue is ongoing. If you're still evaluating take a look > at Ultrabac.com. We're going forward with them over Acronis because it > worked the first time, they're local to us (Bellevue, WA) and support speaks > English! Our quote from both vendors put Ultrabac slightly lower than > Acronis for the same functionality. I probably don't need to tell you this > but if you're looking to purchase before the end of year they have "special" > pricing. > > > > The Acronis forums are filled with complaints just like yours, this was > another big reason we decided to go with Ultrabac. > > > > Neil > > > > *From:* Steve Pruitt [mailto:[EMAIL PROTECTED] > *Sent:* Sunday, December 07, 2008 6:44 PM > *To:* NT System Admin Issues > *Subject:* Acronis tech support? > > > > A month ago, based on recommendations here, I downloaded the Acronis > evaluation. I quickly found an apparent program bug when backing up to DVDs. > The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after > creating them it tried to open MyBackup.tib. I used the chat to report the > problem, and also opened a ticket. A week ago, having heard nothing, I > opened another ticket. Still no response. In the meantime I bought an > external hard drive to use for backups, but of course the 15-day evaluation > period was over by then. > > > > How long does it usually take them to respond? I have to say I'm not > impressed. > > > > > > Steve > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
