Hi Neil, I was testing Acronis True Image Home 2009, and I have three issues:
1) A bug when backing up to DVDs that makes this function unusable (it fails 100% of the time) 2) That bug should have been caught in the most elementary regression testing. Since this went into a production release, that makes me extremely suspicious of the quality of their testing generally. I need confidence in my backup program, and this doesn't inspire it. 3) The complete lack of response to the bug reports submitted to their customer service. Messages I saw in their support forum say this is normal. Apparently the only support available is through their chat line. Yesterday I waited for 45 minutes before giving up. Somehow I don't expect to get experienced techs there, based on the other experiences. Steve ----- Original Message ----- From: Neil Standley To: NT System Admin Issues Sent: Monday, December 08, 2008 11:52 AM Subject: RE: Acronis tech support? We haven't spoken with them (Ultrabac) much on the home user market but I know their product will work on workstations as well. It may be a higher price point than Acronis but I would think a quick phone call to them for your specific questions would be worth it. I worked with Ultrabac for a couple hours before getting my first successful restore, with Acronis it was about a week. On the Acronis side, we were using True Image Echo Enterprise server, with Universal Restore. What I found was that backing up a system to an archive and then booting from the recovery disk and choosing the "Server" option which allows you to pull down an image from another source caused us to encounter corrupt archive errors. However when selecting the "agent" option from the boot disk I was able to push an archive from the management console to the remote machine and successfully recover from that same image. We also had issues accessing the backup archive when it was located in a share on our DC, we could authenticate but it wouldn't allow us access to the file. When I moved the file to a share on a member server I was able to see it and recover from it. In my opinion neither of these is a show stopper but when compared to the fact that Ultrabac worked as advertised without hassle, they come out as the winner for us, hands down. What specifically are your issues and which product are you using? I am still going to eval the Acronis home product because one of my customers is interested in it, it would be nice to know what to expect. Neil From: Steve Pruitt [mailto:[EMAIL PROTECTED] Sent: Monday, December 08, 2008 2:49 AM To: NT System Admin Issues Subject: Re: Acronis tech support? Unless I missed something, Ultrabac is strictly for a business environment. I'm looking for a solution for my home PC. It's too bad to hear my experience isn't unusual. I was really hoping to hear otherwise. Steve ----- Original Message ----- From: Neil Standley To: NT System Admin Issues Sent: Monday, December 08, 2008 2:37 AM Subject: RE: Acronis tech support? I was using demo version as well but working with a sales manager which got me in direct contact with an engineer. It hasn't made a difference though because the issue is ongoing. If you're still evaluating take a look at Ultrabac.com. We're going forward with them over Acronis because it worked the first time, they're local to us (Bellevue, WA) and support speaks English! Our quote from both vendors put Ultrabac slightly lower than Acronis for the same functionality. I probably don't need to tell you this but if you're looking to purchase before the end of year they have "special" pricing. The Acronis forums are filled with complaints just like yours, this was another big reason we decided to go with Ultrabac. Neil From: Steve Pruitt [mailto:[EMAIL PROTECTED] Sent: Sunday, December 07, 2008 6:44 PM To: NT System Admin Issues Subject: Acronis tech support? A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
