We have about 80 printers (majority are HP's, various models, with about 10 Ricohs) that are on our network. We use a print server for them so anybody that needs a printer simply browses to the print server and connects.
We have had 2 occurrences, recently, that when a new printer is added (in this last occurrence a Canon) some of the HP's won't print until the print driver is reinstalled. Here's an example: A report within our HCIS is automatically generated. The background job server (which has a job running that listens to see if this report is generated) is supposed to print the report. However, since the Canon was added to the print server, the printer to which the bg server was to print the report doesn't print it. An error is generated similar to this (from Evt Log on the BG server; print server has no errors): Source: dmRenderClasses Destination: The description for Event ID ( 0 ) in Source ( DMRenderClasses ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Unable to print report: ' Document Manager Destination: \\DIET\DIETITIAN So far, the only solution has been to reinstall the printers which really isn't a solution at all but just a fix. Paul Chinnery Network Administrator Memorial Medical Center 231-845-2319 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
