We're mainly Dell's here, and we've never bought any warranty. We just buy a matching server that is sitting cold for spare parts. We also buy our drives and memory separately and keeps extras of those around.
The cost of a bare bones spare server is a lot cheaper over 4+ years than Dell's warranty and the bonus is that I don't have to waste my time on the phone with Dell support. Thanks, Jake Gardner TTC Network Administrator Ext. 246 -----Original Message----- From: Brian Desmond [mailto:[email protected]] Sent: Wednesday, February 04, 2009 9:36 PM To: NT System Admin Issues Subject: RE: Odd Dell PowerEdge issue My approach with this is always to say I replaced the <x> out of spare parts inventory because it was in a mission critical device. Thanks, Brian Desmond [email protected] c - 312.731.3132 -----Original Message----- From: Erik Goldoff [mailto:[email protected]] Sent: Wednesday, February 04, 2009 8:34 PM To: NT System Admin Issues Subject: RE: Odd Dell PowerEdge issue I'll call your dead power supply and raise you one dead PERC 2 , had to call Dell Support ( we had extended warranty at the time ) as the PERC 2 card was bad, and displayed an error upon POST. It was in a domain controller with mirrored drives, so it was the only controller. The Dell Tech Support nog said we couldn't go any farther with getting the card replaced without me booting from DOS and telling him what Fdisk showed for partitions !!! ( he said he was trying to help us, as if they shipped a new PERC and the old was still good we'd be charged --- argh ! ) So I rebooted for the beep, waited 30 seconds, and told him Fdisk wouldn't see the drives because the PERC was bad ... He just didn't make the connection on his own ... Erik Goldoff IT Consultant Systems, Networks, & Security -----Original Message----- From: Ben Scott [mailto:[email protected]] Sent: Wednesday, February 04, 2009 8:03 PM To: NT System Admin Issues Subject: Re: Odd Dell PowerEdge issue All this talk of diagnostic CDs and management packages reminds me of a time I called into Dell with a PC with a dead power supply. The technician asked me what version of Windows it was running. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. ******************************************************************* ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
