I've been in this situation twice, but it never got ridiculous. I helped both of them 3-5 times each and then the calls stopped. I figured they'd be on my resume forever so I might as well maintain a good relationship.
From: Kennedy, Jim [mailto:[email protected]] Sent: Monday, February 23, 2009 12:24 PM To: NT System Admin Issues Subject: RE: Supporting former employer Walk them through it. If it gets bad and you have to go in and do a bunch of work then consult it, or if it becomes a frequent event. I did it that way and the guy moved on later and way up. Then he hired me for the best gig I have ever had. What goes around sometimes comes around. From: Chris Blair [mailto:[email protected]] Sent: Monday, February 23, 2009 12:19 PM To: NT System Admin Issues Subject: Supporting former employer I changed jobs last December and left on good terms with everyone. I gave my 2-week notice, worked long hours to train the desktop support person so he could take over my duties. Well I got a call from them today that the network is down. I know what the issue is and I even trained the desktop person on how to fix it before I left (and numerous times before that). So how would you handle the situation? Would you take the time to fix it by walking the desktop person through it over the phone? Would you offer up your services as a consultant? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
