A couple of times recently I've had a user mention to me offhandedly that they called a software vendor for tech support and allowed the support person to remotely access their computer to help fix the problem. My initial reaction is to tell the user that in the future they should not do this without getting me involved first, although we have no actual policy.
What do other list members think about allowing vendor support to use LogMeIn, Webex or any of the many other similar systems to take over workstations for troubleshooting? Is this a non-issue, do you have policies against it, somewhere in between? Thanks for your feedback. Confidentiality Notice: ---------------------------------- This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, delete and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
