All remote access stuff is blocked by WebSense. We have one vendor who uses Bomgar to provide support for our finance users, but the finance users have to raise a helpdesk case to get us to deploy a shortcut that allows them to run it. If the said remote support group need access to our finance servers directly, we activate an account that runs a desktop that only allows them RDP access to the finance servers - nothing else. As far as I am concerned, any remote access user that I don't know about is considered hostile and/or incompetent, and will not be allowed to operate.
2009/3/25 Ralph Smith <[email protected]> > A couple of times recently I’ve had a user mention to me offhandedly that > they called a software vendor for tech support and allowed the support > person to remotely access their computer to help fix the problem. My > initial reaction is to tell the user that in the future they should not do > this without getting me involved first, although we have no actual policy. > > What do other list members think about allowing vendor support to use > LogMeIn, Webex or any of the many other similar systems to take over > workstations for troubleshooting? Is this a non-issue, do you have policies > against it, somewhere in between? > > Thanks for your feedback. > > > > * > > Confidentiality Notice: > > ****************** > > This communication, including any attachments, may contain confidential > information and is intended only for the individual or entity to whom it is > addressed. Any review, dissemination, or copying of this communication by > anyone other than the intended recipient is strictly prohibited. If you are > not the intended recipient, please contact the sender by reply email, delete > and destroy all copies of the original message. > * > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
