Have you tried Citrix GoToAssist Express? Basically they just need to go to a webpage, type in their name and a 9 digit number you can read to them over the phone.
-----Original Message----- From: Ben Scott [mailto:[email protected]] Sent: Tuesday, April 21, 2009 8:57 AM To: NT System Admin Issues Subject: Re: Disappearing program On Tue, Apr 21, 2009 at 8:55 AM, John Cook <[email protected]> wrote: > If I have a user on the phone I can walk the biggest ID10T I have sending me a > Remote Assistance in under 60 seconds ... *snort* I'll call you the next time the company founder's widow calls me up from her place in Florida. We spent 10 minutes trying to walk her through the process before we gave up. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
