+1 on this type of user. I had one call a few years ago that along these lines:
ID10T: "My machine isn't booting right, there's some message on the screen " Me: "What does it say? " ID10T: "I don't know" Me: "Does it say 'error accessing device' or just a bunch or garbled letters or something?" ID10T: "I don't know what it says, I just need you to come look" After another minute I still could not get this user to read what was on the screen, even character by character and ended up walking to her desk. On the screen: "Invalid system disk" because there was a floppy in the floppy drive and BIOS was set to try boot from that first...ejecting the floppy of course fixed everything. FORGET trying to explain anything complex like "there are some underlined words, click on that..." Build something idiot proof and God will build a better idiot. David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -----Original Message----- From: Ben Scott [mailto:[email protected]] Sent: Tuesday, April 21, 2009 8:57 AM To: NT System Admin Issues Subject: Re: Disappearing program On Tue, Apr 21, 2009 at 8:55 AM, John Cook <[email protected]> wrote: > If I have a user on the phone I can walk the biggest ID10T I have sending me a > Remote Assistance in under 60 seconds ... *snort* I'll call you the next time the company founder's widow calls me up from her place in Florida. We spent 10 minutes trying to walk her through the process before we gave up. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
