Keep in mind that if you have software assurance, you can pay for SA support contract. This is not as onerous as paying for a TAM support level either. We do have a TAM, but on several product lines we have SA support. We tend to use our SA support more then our premier support. Granted we can escalate an SA ticket to a premiere support if needed, but even our environment rarely needs it. I am tied into the SA on Exchange and LCS/OCS which came in handy. I believe we also have SA support on MOSS as well.
Some of our products are on SA email only and others on Email / Phone support depending on how visible/critical they are. Steven On Fri, Jul 31, 2009 at 1:40 PM, Brian Desmond<[email protected]> wrote: > Right so deploying LUA is a project. Have to separate projects and > operations. If you can make operations a small part of your team's days then > you have more time for projects. Projects are the fun stuff but ops are what > most people measure you by. This is one of those ongoing issues with IT orgs > as they need to do both. I've seen some large ones split into two orgs - one > ops one engineering/projects. Solves the problem but tends to have a lot of > political side effects. > > Thanks, > Brian Desmond > [email protected] > > c - 312.731.3132 > > Active Directory, 4th Ed - http://www.briandesmond.com/ad4/ > Microsoft MVP - https://mvp.support.microsoft.com/profile/Brian > > > -----Original Message----- > From: Kurt Buff [mailto:[email protected]] > Sent: Friday, July 31, 2009 3:31 PM > To: NT System Admin Issues > Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 > PROBLEMS > > While I agree with the general approach, I believe that my higher impact task > is to get LUA implemented. Not that we can't/shouldn't do as you suggest > anyway, but I'm over 90% certain that most of our problems are end-user > configuration issues. The other thing is that my two guys are relatively > young in their careers, although they are very sharp, and they are still > learning many of the fundamentals. > > I'll be reviewing the ticketing system too, to see if I can pick out anything > that could be done better. > > Kurt > > On Fri, Jul 31, 2009 at 13:01, Brian Desmond<[email protected]> wrote: >> What I would suggest doing is have everyone on your team make a list of the >> tasks they do, each time they do them for a couple weeks. At the end tally >> it all up and see where you're spending your time and then dedicate time to >> figuring out how to automate as much as possible of the top tasks. Even if >> it's a really amateur script, getting that step done means you can spend >> your time on something else. >> >> Three good people is enough to run A LOT of stuff if you're efficient about >> it. >> >> Thanks, >> Brian Desmond >> [email protected] >> >> c - 312.731.3132 >> >> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/ Microsoft >> MVP - https://mvp.support.microsoft.com/profile/Brian >> >> >> -----Original Message----- >> From: Kurt Buff [mailto:[email protected]] >> Sent: Friday, July 31, 2009 2:39 PM >> To: NT System Admin Issues >> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - >> 3.0 PROBLEMS >> >> Yeah, I find it highly unlikely that our execs would see the benefit in >> shelling out that kind of cash annually, but I sure do wish they would. >> >> I may try to make the case anyway, especially given that I'm running >> especially lean after losing one of my team and not getting a replacement. >> It's just three of us on the Infrastructure team, supporting the users and >> all of the associated servers, routers/switches/firewalls, printers, >> Blackberry, etc. >> >> Gotta be cheaper than hiring another guy, if I can get my team (and >> me!) up to speed on the things we're supporting. I know we can be a >> lot more efficient, but that's partly politics (getting policies >> approved and being allowed to enforce them) and partly education (just >> how do you get end users to not be Administrators on their >> workstations for these 12 apps, and how can we deploy them >> automagically via GP, among many other questions?) >> >> Kurt >> >> On Fri, Jul 31, 2009 at 12:18, Brian Desmond<[email protected]> wrote: >>> There's a base one that doesn't have a lot of the benefits that's in the >>> $15K range annually. Premiere works on a hours basis - you buy a block of >>> hours and can use them for various things, support, training, onsite >>> engagements, etc. >>> >>> Agreed it's unlikely to make sense for a small firm on the outside, but, if >>> your business depends on your IT systems and you lose money when they >>> break, it's insurance. With a pro case there's no SLA to escalate a Sev A >>> case to CPR at the four hour mark. >>> >>> Thanks, >>> Brian Desmond >>> [email protected] >>> >>> c - 312.731.3132 >>> >>> >>> -----Original Message----- >>> From: Kurt Buff [mailto:[email protected]] >>> Sent: Friday, July 31, 2009 12:32 PM >>> To: NT System Admin Issues >>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - >>> 3.0 PROBLEMS >>> >>> Just how much does a premier contract cost? When you are a manufacturing >>> company of less than 300 people, I doubt you can afford it. >>> >>> So far all this discussion does is warn me to stay away from SharePoint. >>> >>> Kurt >>> >>> On Fri, Jul 31, 2009 at 07:24, Brian Desmond<[email protected]> wrote: >>>> A lot of this is also a function of the fact that you get totally >>>> different support if you Ь ╨ ▓re calling on a pro case (when you >>>> call and put it on a credit card) versus a premier contract. >>>> Premiere support comes with SLAs, a TAM to complain to, etc. The pro >>>> cases folks are outsourced and come with none of that. You get what >>>> you pay for essentia т Ь ФР ╝ ╢ >>>> >>>> >>>> >>>> Thanks, >>>> >>>> Brian Desmond >>>> >>>> [email protected] >>>> >>>> >>>> >>>> c - 312.731.3132 >>>> >>>> >>>> >>>> From: Rob Bonfiglio [mailto:[email protected]] >>>> Sent: Friday, July 31, 2009 9:03 AM >>>> To: NT System Admin Issues >>>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 >>>> - 3.0 PROBLEMS >>>> >>>> >>>> >>>> I had a call once that last for about 12 hours...but that was mostly >>>> b/c the SharePoint engineer didn't seem to know much about >>>> SQL...after about 10-11 hours of working he got a SQL engineer on >>>> the phone and it was fixed pretty quickly. >>>> >>>> On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee <[email protected]> wrote: >>>> >>>> +1 on that. You really did get lucky. PSS for SharePoint and MOSS >>>> +is not >>>> spiffy. >>>> >>>> >>>> >>>> CFee >>>> >>>> >>>> >>>> >>>> >>>> ________________________________ >>>> >>>> From: Ken Schaefer [mailto:[email protected]] >>>> >>>> Sent: Thursday, July 30, 2009 8:05 PM >>>> >>>> To: NT System Admin Issues >>>> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 >>>> - 3.0 PROBLEMS >>>> >>>> >>>> >>>> Four hours is nothing ;-) >>>> >>>> >>>> >>>> We ФЬ ╨▓ve had PSS calls open for weeks with SharePoint. Had >>>> another SharePoint + DPM issue that went all the way back to the PGs >>>> to have them figure out which of the two products (or how they were >>>> interacting) was breaking DPM. I think that was 6 weeks all up. >>>> >>>> >>>> >>>> Cheers >>>> >>>> Ken >>>> >>>> >>>> >>>> From: Marty Nelson [mailto:[email protected]] >>>> Sent: Friday, 31 July 2009 1:03 AM >>>> To: NT System Admin Issues >>>> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 >>>> - 3.0 PROBLEMS >>>> >>>> >>>> >>>> I ended up on the phone with MS for four hours so something went >>>> really wrong and thank god they knew where to fix it! >>>> >>>> >>>> >>>> Thanks again for the suggestions. >>>> >>>> >>>> >>>> -Marty >>>> >>>> >>>> >>>> From: Ken Schaefer [mailto:[email protected]] >>>> Sent: Wednesday, July 29, 2009 6:20 PM >>>> To: NT System Admin Issues >>>> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 >>>> - 3.0 PROBLEMS >>>> >>>> >>>> >>>> The Configuration Database is an SQL Server (or MSDE) database somewhere. >> а т Ь ФР Ь ╨ ▓s usually called SharePoint_Config (for MOSS at >>least). >>>So, you >>>> have to have SQL Server or MSDE somewhere, and it needs to be hosting this >>>> database. >>>> >>>> >>>> >>>> You can run the SharePoint Technologies Configuration Wizard to >>>> reconnect to the database, but you obviously need to know what your >>>> SQL Server name/instance is... >>>> >>>> >>>> >>>> Cheers >>>> Ken >>>> >>>> >>>> >>>> From: Marty Nelson [mailto:[email protected]] >>>> Sent: Thursday, 30 July 2009 3:49 AM >>>> To: NT System Admin Issues >>>> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 >>>> - 3.0 PROBLEMS >>>> >>>> >>>> >>>> Sorry, a little more info. This is running on a W2K3 SP@ machine with IE7. >>>> Now it т Ь Ф ▓s degraded to the point to where I cannot even connect >>>> to the central management page. Say ФЬ Р гCannot connect to the >>>> configuration database. Ф ФР >>>> >>>> >>>> >>>> Now when I set this up originally YEARS ago, I accepted all of the >>>> defaults and now have no idea where the data resides. I have ~* >>>> very lightly used SharePoint sites, none of which are available at the >>>> moment. >>>> >>>> >>>> >>>> This database error is a new phenomenon since I last posted >>>> >>>> >>>> >>>> Thanks, >>>> >>>> >>>> >>>> -Marty >>>> >>>> >>>> >>>> From: Marty Nelson [mailto:[email protected]] >>>> Sent: Wednesday, July 29, 2009 10:20 AM >>>> To: NT System Admin Issues >>>> Subject: Is there a SharePoint Expert that can help me out? 2.0 - >>>> 3.0 PROBLEMS >>>> >>>> >>>> >>>> So I started the workup to this upgrade yesterday. Got all of the >>>> prereq stuff loaded, ran a prescan everything came back dandy. Ran the >>>> upgrade, >>>> looked like it finished with no problems. And tha ФЬ Т Ф ▓s where >>>> it fell off of >>>> a cliff. Looking at the upgrade.log file there are some errors and >>>> failures, but I have no idea what it means, much less how to fix them. >>>> If there Ь ╨ ▓s anyone out there that can help me out I would greatly >>>> appreciate it! >>>> >>>> >>>> >>>> FWIW, these are the instructions т Ь ФР ▓ve been following: >>>> >>>> >>>> >>>> http://technet.microsoft.com/en-us/library/cc424954.aspx >>>> >>>> >>>> >>>> PLEASE HELP! >>>> >>>> >>>> >>>> -Marty >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>> >>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ >>> <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>> >>> >>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ >>> <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ >> <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ >> <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
