No software assurance here... On Fri, Jul 31, 2009 at 14:07, Steven Peck<[email protected]> wrote: > Keep in mind that if you have software assurance, you can pay for SA > support contract. This is not as onerous as paying for a TAM support > level either. We do have a TAM, but on several product lines we have > SA support. We tend to use our SA support more then our premier > support. Granted we can escalate an SA ticket to a premiere support > if needed, but even our environment rarely needs it. I am tied into > the SA on Exchange and LCS/OCS which came in handy. I believe we also > have SA support on MOSS as well. > > Some of our products are on SA email only and others on Email / Phone > support depending on how visible/critical they are. > > Steven > > On Fri, Jul 31, 2009 at 1:40 PM, Brian Desmond<[email protected]> wrote: >> Right so deploying LUA is a project. Have to separate projects and >> operations. If you can make operations a small part of your team's days then >> you have more time for projects. Projects are the fun stuff but ops are what >> most people measure you by. This is one of those ongoing issues with IT orgs >> as they need to do both. I've seen some large ones split into two orgs - one >> ops one engineering/projects. Solves the problem but tends to have a lot of >> political side effects. >> >> Thanks, >> Brian Desmond >> [email protected] >> >> c - 312.731.3132 >> >> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/ >> Microsoft MVP - https://mvp.support.microsoft.com/profile/Brian >> >> >> -----Original Message----- >> From: Kurt Buff [mailto:[email protected]] >> Sent: Friday, July 31, 2009 3:31 PM >> To: NT System Admin Issues >> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 >> PROBLEMS >> >> While I agree with the general approach, I believe that my higher impact >> task is to get LUA implemented. Not that we can't/shouldn't do as you >> suggest anyway, but I'm over 90% certain that most of our problems are >> end-user configuration issues. The other thing is that my two guys are >> relatively young in their careers, although they are very sharp, and they >> are still learning many of the fundamentals. >> >> I'll be reviewing the ticketing system too, to see if I can pick out >> anything that could be done better. >> >> Kurt >> >> On Fri, Jul 31, 2009 at 13:01, Brian Desmond<[email protected]> wrote: >>> What I would suggest doing is have everyone on your team make a list of the >>> tasks they do, each time they do them for a couple weeks. At the end tally >>> it all up and see where you're spending your time and then dedicate time to >>> figuring out how to automate as much as possible of the top tasks. Even if >>> it's a really amateur script, getting that step done means you can spend >>> your time on something else. >>> >>> Three good people is enough to run A LOT of stuff if you're efficient about >>> it. >>> >>> Thanks, >>> Brian Desmond >>> [email protected] >>> >>> c - 312.731.3132 >>> >>> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/ Microsoft >>> MVP - https://mvp.support.microsoft.com/profile/Brian >>> >>> >>> -----Original Message----- >>> From: Kurt Buff [mailto:[email protected]] >>> Sent: Friday, July 31, 2009 2:39 PM >>> To: NT System Admin Issues >>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - >>> 3.0 PROBLEMS >>> >>> Yeah, I find it highly unlikely that our execs would see the benefit in >>> shelling out that kind of cash annually, but I sure do wish they would. >>> >>> I may try to make the case anyway, especially given that I'm running >>> especially lean after losing one of my team and not getting a replacement. >>> It's just three of us on the Infrastructure team, supporting the users and >>> all of the associated servers, routers/switches/firewalls, printers, >>> Blackberry, etc. >>> >>> Gotta be cheaper than hiring another guy, if I can get my team (and >>> me!) up to speed on the things we're supporting. I know we can be a >>> lot more efficient, but that's partly politics (getting policies >>> approved and being allowed to enforce them) and partly education (just >>> how do you get end users to not be Administrators on their >>> workstations for these 12 apps, and how can we deploy them >>> automagically via GP, among many other questions?) >>> >>> Kurt >>> >>> On Fri, Jul 31, 2009 at 12:18, Brian Desmond<[email protected]> wrote: >>>> There's a base one that doesn't have a lot of the benefits that's in the >>>> $15K range annually. Premiere works on a hours basis - you buy a block of >>>> hours and can use them for various things, support, training, onsite >>>> engagements, etc. >>>> >>>> Agreed it's unlikely to make sense for a small firm on the outside, but, >>>> if your business depends on your IT systems and you lose money when they >>>> break, it's insurance. With a pro case there's no SLA to escalate a Sev A >>>> case to CPR at the four hour mark. >>>> >>>> Thanks, >>>> Brian Desmond >>>> [email protected] >>>> >>>> c - 312.731.3132 >>>> >>>> >>>> -----Original Message----- >>>> From: Kurt Buff [mailto:[email protected]] >>>> Sent: Friday, July 31, 2009 12:32 PM >>>> To: NT System Admin Issues >>>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - >>>> 3.0 PROBLEMS >>>> >>>> Just how much does a premier contract cost? When you are a manufacturing >>>> company of less than 300 people, I doubt you can afford it. >>>> >>>> So far all this discussion does is warn me to stay away from SharePoint. >>>> >>>> Kurt >>>> >>>> On Fri, Jul 31, 2009 at 07:24, Brian Desmond<[email protected]> wrote: >>>>> A lot of this is also a function of the fact that you get totally >>>>> different support if you Ь ╨ ▓re calling on a pro case (when you >>>>> call and put it on a credit card) versus a premier contract. >>>>> Premiere support comes with SLAs, a TAM to complain to, etc. The pro >>>>> cases folks are outsourced and come with none of that. You get what >>>>> you pay for essentia т Ь ФР ╝ ╢ >>>>> >>>>> >>>>> >>>>> Thanks, >>>>> >>>>> Brian Desmond >>>>> >>>>> [email protected] >>>>> >>>>> >>>>> >>>>> c - 312.731.3132 >>>>> >>>>> >>>>> >>>>> From: Rob Bonfiglio [mailto:[email protected]] >>>>> Sent: Friday, July 31, 2009 9:03 AM >>>>> To: NT System Admin Issues >>>>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 >>>>> - 3.0 PROBLEMS >>>>> >>>>> >>>>> >>>>> I had a call once that last for about 12 hours...but that was mostly >>>>> b/c the SharePoint engineer didn't seem to know much about >>>>> SQL...after about 10-11 hours of working he got a SQL engineer on >>>>> the phone and it was fixed pretty quickly. >>>>> >>>>> On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee <[email protected]> wrote: >>>>> >>>>> +1 on that. You really did get lucky. PSS for SharePoint and MOSS >>>>> +is not >>>>> spiffy. >>>>> >>>>> >>>>> >>>>> CFee >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> ________________________________ >>>>> >>>>> From: Ken Schaefer [mailto:[email protected]] >>>>> >>>>> Sent: Thursday, July 30, 2009 8:05 PM >>>>> >>>>> To: NT System Admin Issues >>>>> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 >>>>> - 3.0 PROBLEMS >>>>> >>>>> >>>>> >>>>> Four hours is nothing ;-) >>>>> >>>>> >>>>> >>>>> We ФЬ ╨▓ve had PSS calls open for weeks with SharePoint. Had >>>>> another SharePoint + DPM issue that went all the way back to the PGs >>>>> to have them figure out which of the two products (or how they were >>>>> interacting) was breaking DPM. I think that was 6 weeks all up. >>>>> >>>>> >>>>> >>>>> Cheers >>>>> >>>>> Ken >>>>> >>>>> >>>>> >>>>> From: Marty Nelson [mailto:[email protected]] >>>>> Sent: Friday, 31 July 2009 1:03 AM >>>>> To: NT System Admin Issues >>>>> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 >>>>> - 3.0 PROBLEMS >>>>> >>>>> >>>>> >>>>> I ended up on the phone with MS for four hours so something went >>>>> really wrong and thank god they knew where to fix it! >>>>> >>>>> >>>>> >>>>> Thanks again for the suggestions. >>>>> >>>>> >>>>> >>>>> -Marty >>>>> >>>>> >>>>> >>>>> From: Ken Schaefer [mailto:[email protected]] >>>>> Sent: Wednesday, July 29, 2009 6:20 PM >>>>> To: NT System Admin Issues >>>>> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 >>>>> - 3.0 PROBLEMS >>>>> >>>>> >>>>> >>>>> The Configuration Database is an SQL Server (or MSDE) database somewhere. >>> а т Ь ФР Ь ╨ ▓s usually called SharePoint_Config (for MOSS at >>>least). >>>>So, you >>>>> have to have SQL Server or MSDE somewhere, and it needs to be hosting >>>>> this database. >>>>> >>>>> >>>>> >>>>> You can run the SharePoint Technologies Configuration Wizard to >>>>> reconnect to the database, but you obviously need to know what your >>>>> SQL Server name/instance is... >>>>> >>>>> >>>>> >>>>> Cheers >>>>> Ken >>>>> >>>>> >>>>> >>>>> From: Marty Nelson [mailto:[email protected]] >>>>> Sent: Thursday, 30 July 2009 3:49 AM >>>>> To: NT System Admin Issues >>>>> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 >>>>> - 3.0 PROBLEMS >>>>> >>>>> >>>>> >>>>> Sorry, a little more info. This is running on a W2K3 SP@ machine with >>>>> IE7. >>>>> Now it т Ь Ф ▓s degraded to the point to where I cannot even connect >>>>> to the central management page. Say ФЬ Р гCannot connect to the >>>>> configuration database. Ф ФР >>>>> >>>>> >>>>> >>>>> Now when I set this up originally YEARS ago, I accepted all of the >>>>> defaults and now have no idea where the data resides. I have ~* >>>>> very lightly used SharePoint sites, none of which are available at the >>>>> moment. >>>>> >>>>> >>>>> >>>>> This database error is a new phenomenon since I last posted >>>>> >>>>> >>>>> >>>>> Thanks, >>>>> >>>>> >>>>> >>>>> -Marty >>>>> >>>>> >>>>> >>>>> From: Marty Nelson [mailto:[email protected]] >>>>> Sent: Wednesday, July 29, 2009 10:20 AM >>>>> To: NT System Admin Issues >>>>> Subject: Is there a SharePoint Expert that can help me out? 2.0 - >>>>> 3.0 PROBLEMS >>>>> >>>>> >>>>> >>>>> So I started the workup to this upgrade yesterday. Got all of the >>>>> prereq stuff loaded, ran a prescan everything came back dandy. Ran the >>>>> upgrade, >>>>> looked like it finished with no problems. And tha ФЬ Т Ф ▓s where >>>>> it fell off of >>>>> a cliff. Looking at the upgrade.log file there are some errors and >>>>> failures, but I have no idea what it means, much less how to fix them. >>>>> If there Ь ╨ ▓s anyone out there that can help me out I would >>>>> greatly appreciate it! >>>>> >>>>> >>>>> >>>>> FWIW, these are the instructions т Ь ФР ▓ve been following: >>>>> >>>>> >>>>> >>>>> http://technet.microsoft.com/en-us/library/cc424954.aspx >>>>> >>>>> >>>>> >>>>> PLEASE HELP! >>>>> >>>>> >>>>> >>>>> -Marty >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>> >>>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ >>>> <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>>> >>>> >>>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ >>>> <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>> >>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ >>> <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>> >>> >>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ >>> <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ >> <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > >
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