You generalized his "they won't know" remark and excluded the following paragraph which added context. He's coming from the experience having done this before with group of users. You're not wrong with the idea of including people in on the decision, but my experience is like his. Reluctance at first because it's such a foreign idea, pry my dual screens from my cold dead hands after that. I think his point was more, sometimes people don't know when you're giving them a good thing. Some I.T. people do act like users are idiots. This isn't one of those times.
-- Mike Gill From: Brian Desmond [mailto:[email protected]] Sent: Monday, August 10, 2009 11:04 AM To: NT System Admin Issues Subject: RE: Monitor: regular or widescreen That's the inference I made from the "They won't know" comment. I see this sort of thing all the time at customers when the IT folks are debating what to do (and nobody really knows) and someone just says why don't we ask the people who are going to have to use it every day. If you've got to ask what is best for the user community then you're obviously not equipped to decide for them so why not ask? People generally take to change much better when they're given an opportunity to participate in it anyway. Thanks, Brian Desmond [email protected] c - 312.731.3132 From: Sam Cayze [mailto:[email protected]] Sent: Monday, August 10, 2009 12:20 PM To: NT System Admin Issues Subject: RE: Monitor: regular or widescreen Who said anything about them being idiots? Giving industry trends and know-how to your employees that may improve their happiness and productivity does not imply them being idiots. This general assumption IT folks make that other IT folks are not as good and think every end user they support is an idiot is one of those things I can never figure out. From: Brian Desmond [mailto:[email protected]] Sent: Monday, August 10, 2009 11:42 AM To: NT System Admin Issues Subject: RE: Monitor: regular or widescreen This general assumption IT folks make that every end user they support is an idiot is one of those things I can never figure out. Thanks, Brian Desmond [email protected] c - 312.731.3132 From: Sam Cayze [mailto:[email protected]] Sent: Monday, August 10, 2009 11:40 AM To: NT System Admin Issues Subject: RE: Monitor: regular or widescreen "Why not ask your users what they want?" They won't know. I deployed dual monitors to all my employees way back, and many didn't even understand why, some didn't want it. 2 weeks later I asked them how it was working out, and they ALL agreed that they didn't know how they ever got by without one. (In our business - dual monitors is a must). It's actually made employees not want to work from home anymore because they can't function with one monitor. Many now have 2 monitors at home. Sam From: Brian Desmond [mailto:[email protected]] Sent: Monday, August 10, 2009 11:31 AM To: NT System Admin Issues Subject: RE: Monitor: regular or widescreen Why not ask your users what they want? Thanks, Brian Desmond [email protected] c - 312.731.3132 From: Tom Miller [mailto:[email protected]] Sent: Monday, August 10, 2009 11:03 AM To: NT System Admin Issues Subject: Monitor: regular or widescreen Folks, I"m about to start purchasing for our annual PC refresh cycle. I normally purchase 17" monitors (we are a Dell shop) but I see I can get 19" regular and 19" wide screen for just a bit more. Anyone care to comment on the benefit of wide v. regular size? Thanks, Tom Miller Engineer, Information Technology Hampton-Newport News Community Services Board 757-788-0528 Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
