I have found the file, yes. Thanks for the link, I will give it a try Monday. This whole telephony integration thing is a bit of a steep learning curve for a guy who has never had to manage any telephony at all in his career until this current gig :-)
2009/8/28 Davies,Matt <[email protected]> > Good luck J > > > > I take it you have found the company phone number normalisation rules file > on the OCS server ? > > > > We spent a long time trying to get this to work with the Avaya > communication manager, in the end I gave up with the trying to modify file > on the OCS server and used the Avaya AES server to modify everything. > > > > I also told all the users, that they had to use the full international > number, eg +44 207 123 1234, eventually everyone has got the hang of it. > > > > > > Going back to the file.... I found the following article that helped. > > > > http://blogs.pointbridge.com/Blogs/schertz_jeff/Pages/Post.aspx?_ID=26 > > > > If you want to contact me off list to discuss further, feel free. > > > > Cheers > > > > Matt > > > > > > ____________________________ > > Matt Davies > > Director of International IT Operations > > General Atlantic > > 83 Pall Mall > > London > > SW1Y 5ES > > > > Tel: +44 207 484 3203 > > Fax: +44 207 484 2803 > > Mobile: +44 777 559 4265 > > ____________________________ > > > > > > > > > > > > > > > > > > *From:* James Rankin [mailto:[email protected]] > *Sent:* 28 August 2009 21:45 > *To:* NT System Admin Issues > *Subject:* Re: OCS 2007 > > > > Call control > > 2009/8/28 Davies,Matt <[email protected]> > > Are you doing call control or enterprise voice with OCS ? > > > > > > > > *From:* James Rankin [mailto:[email protected]] > *Sent:* 28 August 2009 21:09 > *To:* NT System Admin Issues > *Subject:* OCS 2007 > > > > Anyone know how to compose phone normalization rules for OCS 2007? I am > having a nightmare with this, they use .Net regular expressions, and I am > struggling to get to grips with them. Does anyone have any examples they'd > care to share that are perhaps more straightforward than the ones supplied > by MS in the install folders? > > The reason I need to do this (I think) is because I have put all the mobile > contact numbers in AD in international dialling code format because OCS > doesn't recognise them any other way in the default install mode, and when > users are trying to call them, it simply isn't working. Inputting the number > manually into the software (without the +44 and just the leading 0) works > fine. So I think it needs these normalization rules to interpret the > non-international number formats....or I could be completely wrong and maybe > someone needs to point out the error of my ways. I have no experience with > OCS really, it has just been dumped on me to figure out, and now it is after > 9pm and my head is starting to hurt. > > As usual, all tips, links, hints and verbal slaps gratefully received :-) > > -- > "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into > the machine wrong figures, will the right answers come out?' I am not able > rightly to apprehend the kind of confusion of ideas that could provoke such > a question." > > http://raythestray.blogspot.com > > > > > > > ------------------------------ > > _____________________________________________________________ > This e-mail (including all attachments) is confidential and may be > privileged. > It is for the exclusive use of the addressee only. If you are not the > addressee, > you are hereby notified that any dissemination of this communication is > strictly > prohibited. If you have received this communication in error, please erase > all > copies of the message and its attachments and notify us immediately at > [email protected] . Thank You. > > > > > > > > > -- > "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into > the machine wrong figures, will the right answers come out?' I am not able > rightly to apprehend the kind of confusion of ideas that could provoke such > a question." > > http://raythestray.blogspot.com > > > > > > > ------------------------------ > _____________________________________________________________ > This e-mail (including all attachments) is confidential and may be > privileged. > It is for the exclusive use of the addressee only. If you are not the > addressee, > you are hereby notified that any dissemination of this communication is > strictly > prohibited. If you have received this communication in error, please erase > all > copies of the message and its attachments and notify us immediately at > [email protected] . Thank You. > > > > > > -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." http://raythestray.blogspot.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
