I would push the issue with the phone company. This would not be the first time that someone made a configuration mistake and refused to admit error. The issue may also be that they are allowing only one internal ip to get FTP service and all others are blocked.
Jon On Fri, Jan 22, 2010 at 1:59 PM, Neil Johnston <[email protected]>wrote: > Already tried setting passive mode, still no luck. I’m almost convinced it > is a firewall issue but as I said before I cannot test without the firewall > at work. > > > ------------------------------ > *From: *Joe Morlino <[email protected]> > > *Reply-To: *NT System Admin Issues <[email protected]> > *Date: *Fri, 22 Jan 2010 13:34:28 -0500 > > *To: *NT System Admin Issues <[email protected]> > *Subject: *RE: ftp timeout issue > > Sounds like a firewall problem. Try setting your FTP client to use > "passive" connection mode, this will let the client pick the port not the > server. > > Joe Morlino > > > -----Original Message----- > *From:* Neil Johnston > [mailto:[email protected]<[email protected]> > ] > *Sent:* Friday, January 22, 2010 1:09 PM > *To:* NT System Admin Issues > *Subject:* Re: ftp timeout issue > > Yes it used to work, ports 20 & 21 are allowed and it appeared to start > having problems when we put the firewall in. Our firewall is not on site, > it is a phone company solution, so I cannot bypass it other than going home > and checking which I did. > > I spoke with the firewall support team and they say there is nothing being > blocked into our network if it has been initiated from within the network. > It’s crazy because I can get Core FTP Lite to work but other users cannot. > > *Neil Johnston > **KJB Security Products, Inc. > 841 Fesslers Parkway > Suite B > Nashville, Tn 37210 > 615-620-1370 > 800-590-4272 > *www.kjbsecurity.com > > > > > ------------------------------ > *From: *Jon Harris <[email protected]> > *Reply-To: *NT System Admin Issues <[email protected] > > > *Date: *Fri, 22 Jan 2010 12:47:30 -0500 > *To: *NT System Admin Issues <[email protected]> > *Subject: *Re: ftp timeout issue > > First I did not see if you said this or not but has it ever worked? > Second you did verify that both port 20 and 21 are allowed. Third if it > did work in the past what changed? > > That should be a start. > > Jon > > On Fri, Jan 22, 2010 at 12:28 PM, Neil Johnston < > [email protected]> wrote: > > > I'm having problems with several users using different ftp programs, they > cannot connect to ftp websites because their session timesout before > connecting, or sometimes they connect and only see some of the folders on > the ftp site. > > My personal issue is with Dreamweaver, it just never uploads files, it > used to work. I have to use core ftp lite which is the only solution that > consistently works for me, however other users cannot connect to the same > ftp site with the same software. > > We have a firewall that is standard setup, disallow all incoming except > replies to connections initiated on the inside of the firewall. I cannot > think of anything else that would cause this issue. > > I don't know if this is the best forum to post this issue but I thought to > give it a try. Any and all suggestions are appreciated to what I can look > into to fix this. > > TIA. > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
