On Tue, Jul 6, 2010 at 12:45 PM, Shawn Everett <[email protected]> wrote: > I have a Konica Minolta C353 that does not print quickly.
Pause the print queue and print a job. See if it's slow to spool or if that goes fast. Take a look at the size of the spool file(s). Then unpause the queue and see how fast that goes. Create a new port on the print server, type "Local Port", and give it an absolute path to a file name, like "c:\test.prn". Then set the printer object to print to that "port". See if that goes quickly or slowly. I believe all the Konica printers speak PCL. Add the driver for an old HP printer (I'm fond of the LaserJet 4). Change the printer object to use that. See if the Konica prints faster that way. The above will help narrow down where the problem is. > Both the server and the Konica printer are connected to the same switch. > A Cisco Catalyst 2960. Both ports are set to Auto Negotiate. Use the management features of the Catalyst to look at port statistics (frames sent/received, errors, etc.). Compare that to port statistics from the Konica (I believe you can get them from one of the config report pages, or maybe the Konica web UI). If you see significant differences, or high error counts, that implies a network problem. You can try forcing link speed, duplex, and Ethernet flow control, but if you do, make sure you do so on the switch *and* the printer. Doing only one end is a recipe for future trouble. (And if this doesn't help, change everything back to auto.) Try disabling "bi-directional support" for the printer object. If Konica is shipping their own port monitor software, try changing to the Windows "Standard TCP/IP Port". I've had trouble with HP's port monitor before. > The printer vendor is claiming the printer is OK. They always do. Something's obviously wrong. Don't let them off the hook. If they say it's a computer/network issue, they should provide evidence to that effect. Don't let them get away with just saying "Well we've tried all the usual things and nothing worked, so it must be your problem." -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
