One of my users is having problems with *all* his Office 2007 apps. No
matter which one you choose (and it happens to me too, if I log in with my
account) it crashes on open. I have already tried renaming his .dat files
for Outlook, but that didn't fix it. It did allow Outlook to open normally,
but as soon as you click on an email to read it, it crashes. Excel and Word
don't even open.

 

Anyone seen this? I'm scanning for malware right now, but since nothing else
is "broken" it seems to me that the most likely explanation is that some
critical file that all three apps use got corrupted or something. The user
report it happened around 1PM today.

 

Looking at his event logs, he's been having intermittent issues with Office
for awhile (over a month) so my guess is "uninstall Office and reinstall"
will be the answer that ends up fixing the problem, but I thought I'd run it
by you guys.

 

John-AldrichTile-Tools

 


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