Nice that *something* fixed it other than one of the 3 R's or the 2 F's -----Original Message----- From: John Aldrich [mailto:[email protected]] Sent: Thursday, July 22, 2010 10:38 AM To: NT System Admin Issues Subject: RE: Office 2007 strangeness
Well, "Detect and Repair" didn't find anything, but the manual "repair" from the autorun on the CD fixed it. *shrug* -----Original Message----- From: Free, Bob [mailto:[email protected]] Sent: Thursday, July 22, 2010 1:05 PM To: NT System Admin Issues Subject: RE: Office 2007 strangeness Guess Daniel can change that to the 4 R's :-) Seriously, detect & repair has served me well over the years in various Office components. I don't support desktops but I do manage to foul up Office on my laptops once in a while, especially Outlook because of various addins and other dorking around. We do installs over the network so it's just magically worked every time I've tried it. From: John Aldrich [mailto:[email protected]] Sent: Thursday, July 22, 2010 8:59 AM To: NT System Admin Issues Subject: RE: Office 2007 strangeness Thanks. I ran two malware scans (in addition to the daily Vipre Enterprise scan) and didnt find anything, so I went ahead and used the repair option that came up when I stuck the Office install CD in the drive. That did, indeed, resolve the issue. As of this point, all Office apps are working great. ? From: Daniel Rodriguez [mailto:[email protected]] Sent: Wednesday, July 21, 2010 5:01 PM To: NT System Admin Issues Subject: Re: Office 2007 strangeness Rule of Thumb: The Three "R's" of Microsoft 1) Reinitialize 2) Reboot 3) Reinstall On Wed, Jul 21, 2010 at 4:24 PM, John Aldrich <[email protected]> wrote: Thanks. Ill give that a shot. From: David [mailto:[email protected]] Sent: Wednesday, July 21, 2010 4:23 PM To: NT System Admin Issues Subject: Re: Office 2007 strangeness Try just a 'repair' first? That usually works for us. On Wed, Jul 21, 2010 at 1:18 PM, John Aldrich <[email protected]> wrote: One of my users is having problems with *all* his Office 2007 apps. No matter which one you choose (and it happens to me too, if I log in with my account) it crashes on open. I have already tried renaming his .dat files for Outlook, but that didnt fix it. It did allow Outlook to open normally, but as soon as you click on an email to read it, it crashes. Excel and Word dont even open. Anyone seen this? Im scanning for malware right now, but since nothing else is broken it seems to me that the most likely explanation is that some critical file that all three apps use got corrupted or something. The user report it happened around 1PM today. Looking at his event logs, hes been having intermittent issues with Office for awhile (over a month) so my guess is uninstall Office and reinstall will be the answer that ends up fixing the problem, but I thought Id run it by you guys. -- David _____________________ "The foundation of national morality must be laid in private families. ... How is it possible that Children can have any just Sense of the sacred Obligations of Morality or Religion if, from their earliest Infancy, they learn their Mothers live in habitual Infidelity to their fathers, and their fathers in as constant Infidelity to their Mothers?" --John Adams, Diary, 1778 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
