Yep, same thing here except after researching how to disable via GP and such, when I went over they told me that they had spilled coke on their keyboard a week earlier and the keys were actually just STICKY.. Upon further investigation the tech employed with me at the time, had never heard of Windows sticky keys..I had assumed stickey keys in windows and therefore ASSumed wrong..
Greg Sweers CEO ACTS360.com<http://www.acts360.com/> P.O. Box 1193 Brandon, FL 33509 813-657-0849 Office 813-758-6850 Cell 813-341-1270 Fax From: James Rankin [mailto:[email protected]] Sent: Thursday, September 23, 2010 6:17 AM To: NT System Admin Issues Subject: Re: Kick Ass Sysadmin (was RE: It appears that the Symantec Virus has affected PGP already) Wholeheartedly agree. I once had a case passed from first-line to me where the user had reported that they were having a problem with "sticky keys". I spent two days working out how to disable StickyKeys, FilterKeys and ToggleKeys via an AppSense rule pushing out the required Registry settings. When I triumphantly went to demonstrate my cleverness to the user, they actually showed me that they had a problem with a third-party application repeatedly stealing focus, which made them think their keys were stuck, and had henceforth christened it "sticky keys". Assume nothing! On 23 September 2010 11:12, Andrew S. Baker <[email protected]<mailto:[email protected]>> wrote: Another aspect of troubleshooting is the ability to keep track of what are actual facts, and what are as-yet-untested-assumptions. This includes knowing how to classify information that has been given you by the end user. ASB (My XeeSM Profile)<http://XeeSM.com/AndrewBaker> Exploiting Technology for Business Advantage... On Thu, Sep 23, 2010 at 2:42 AM, James Rankin <[email protected]<mailto:[email protected]>> wrote: It's not what you Google, it's how you Google it. Even when interviewing now I tend to try and look for people who can work problems out rather than people who can simply rhyme off lists of stuff - and I'm always keen on people who check the obvious things first. (Think "how would you troubleshoot a GPO that's failing to apply" rather than "name the FSMO roles".) There's an art to troubleshooting technical issues that's sometimes hard to define. It's probably the old "clean minds and scruffy minds" thing. Scruffy minds move in unexpected directions and try things that wouldn't necessarily make sense. I can remember fixing some random server hang just by stopping a service I didn't like the look of. It's only afterwards that we realised that particular app was opening loads of ports and generally monopolising the system. I didn't really know what I was looking for, until I found it. On 23 September 2010 00:31, Jonathan Link <[email protected]<mailto:[email protected]>> wrote: Sometimes I wonder if I'm just a good googler... Seems like 90% of my issues have been tackled (and documented!) by someone else. On Wed, Sep 22, 2010 at 7:17 PM, David Lum <[email protected]<mailto:[email protected]>> wrote: The place with the ad you mean? I don't remember, but here's one in NY that is not completely different: http://www.linkedin.com/jobs?viewJob=&jobId=1007553 I do think I am generaly kick-ass, just don't call me an expert at anything. My specialty is the near-vertical leanning curve that is needed on an occcasional basis. I get stuff like this almost every month: Q. "Hey Dave, is this possible?" -or- "Hey this infrastructure piece is down and the guy who usually manages it is out and there's no documentation, can you make it work?" In both cases: A. "No clue..I mean in theory it is somehow possible" <run off> <back in 45 minutes> "yeah we can do it, here's a script/tool/some other clever capability". The answer of course sometimes comes from this list, or Exchange list, or Michael B. Smith. Ok I'm not kick ass at all, but I know how to contact a LOT of guys who are... Dave "my expertise is knowing experts and how to contact them" Lum ________________________________ From: Steven M. Caesare [[email protected]<mailto:[email protected]>] Sent: Wednesday, September 22, 2010 1:46 PM To: NT System Admin Issues Subject: RE: It appears that the Symantec Virus has affected PGP already Hehe.. type of org? -sc From: David Lum [mailto:[email protected]<mailto:[email protected]>] Sent: Wednesday, September 22, 2010 2:26 PM To: NT System Admin Issues Subject: RE: It appears that the Symantec Virus has affected PGP already That reminds me, I was looking at job openings and once place had the job description on their website "looking for someone who is kick ass at finding technical solutions...". Being an informalish kind of guy, I was tempted to apply just based on that kind of verbiage. Still like %dayjob% enough to not apply though... Dave From: Steven M. Caesare [mailto:[email protected]<mailto:[email protected]>] Sent: Wednesday, September 22, 2010 10:16 AM To: NT System Admin Issues Subject: RE: It appears that the Symantec Virus has affected PGP already I'm using that on my next technical evaluation summary. -sc From: David Lum [mailto:[email protected]<mailto:[email protected]>] Sent: Wednesday, September 22, 2010 12:39 PM To: NT System Admin Issues Subject: RE: It appears that the Symantec Virus has affected PGP already The product itself is the bombdiggity, I am hoping beyond hope this slow support is an anomaly. From: Steven M. Caesare [mailto:[email protected]<mailto:[email protected]>] Sent: Wednesday, September 22, 2010 8:45 AM To: NT System Admin Issues Subject: RE: It appears that the Symantec Virus has affected PGP already Of course. It's because we had planned on using it... -sc From: David Lum [mailto:[email protected]<mailto:[email protected]>] Sent: Wednesday, September 22, 2010 10:50 AM To: NT System Admin Issues Subject: It appears that the Symantec Virus has affected PGP already We demoed PGP full disk encryption very early this year and in April ponied up for the licenses. Up to that point PGP support was fine - not spectacular, but good enough and quite consistent. Full rollout (260 systems) started last week, and I've had very little success with the responses from tech support requests this month. David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
