Clarity seems to be the buzz word this week.

Drive disappears from explorer.  Drive management shows nothing.  Device 
manager has no listing.  Pull the drive reinsert and they all come back.  Drive 
internally is done via SATA.  The USFF uses the same interface you would on a 
laptop . Push in on the lever and pull out and the drive comes right out.  
I haven't tried an explicit path but I am very sure that it wont work since 
there is nothing in device manager.

I am hoping there is some registry path or file I can pull and let the system 
redetect to make it stable.  I just don't know how to troubleshoot that though.

Greg Sweers
CEO
ACTS360.com
P.O. Box 1193
Brandon, FLĀ  33509
813-657-0849 Office
813-758-6850 Cell
813-341-1270 Fax


-----Original Message-----
From: Ben Scott [mailto:[email protected]] 
Sent: Wednesday, September 29, 2010 9:13 PM
To: NT System Admin Issues
Subject: Re: Strange disappearing DVD Drive.

On Wed, Sep 29, 2010 at 9:08 PM,  <[email protected]> wrote:
> We have a batch of Optiplex 755 Ultra Small Form Factors that the DVD Drive
> just disappears.

  Explain "disappears".  I'm guessing it doesn't show up in Explorer.
What if you give something an explicit path, e.g., "DIR D:\".  What
does DISKMGMT.MSC show?  What about Device Manager (especially viewing
by connection)?  Anything in the Event Viewer log?

  How does the DVD drive attach internally, i.e., USB, SATA, ...?

-- Ben

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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