Can you move the drive letter way down where there's nothing that might 
interfere with it like a USB thumbdrive or SD card insertion or some static 
mapped drive?

-sc

-----Original Message-----
From: Ben Scott [mailto:[email protected]] 
Sent: Wednesday, September 29, 2010 10:24 PM
To: NT System Admin Issues
Subject: Re: Strange disappearing DVD Drive.

On Wed, Sep 29, 2010 at 10:02 PM,  <[email protected]> wrote:
> Clarity seems to be the buzz word this week.

  It is most weeks.  :)

>  Device manager has no listing.

  Bummer.  You can't examine what isn't there.  :-(

> The USFF uses the same interface you would on a laptop .

  Yah, I just want's sure what flavor your Dell was using.  In the past they've 
used PATA and they are moving to USB for some devices.

> I haven't tried an explicit path but I am very sure that it wont work 
> since there is nothing in device manager.

  I totally absolutely completely agree, but I'd try it anyway.  :)

> Drive internally is done via SATA.
> I am hoping there is some registry path or file I can pull and let the 
> system redetect to make it stable.  I just don't know how to troubleshoot 
> that though.

  For some things, one thing you can do is use DEVCON to restart the device 
node.  However, since the optical drive is attached via SATA, that will likely 
disrupt the hard disk's SATA connection as well.
Windows gets very upset when you take away the hard drive.  I suppose you could 
try it anyway, if you've got good backups.  :)

  Does the parent device node in Device Management also disappear or otherwise 
act funny when the trouble happens?  Again, view Dev Mgmt by connection (rather 
than the default of by type).

  Anything in the Event Viewer log?

  Is there anything you can do to induce the problem?  Any pattern to when or 
how often it occurs?

-- Ben

~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ 
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