Last job that I had, and Cameron can vouch for this incident because he's the one who took the call, user calls saying the monitor is broken and won't work. I can't remote in and fix that so I walk over. I check his office for the obvious, then realize he hasn't turned his monitor on. I push the button, I get a ticket - monitor's now on. Left him a sticky note. User actually learned to turn the device on after that.
Current job, former user (Project Engineer, supposed to be very computer proficient) calls me EVERY day complaining about his monitor. Two days in a row, I go down and see that his monitor is turned off so I turn it on and explain. I continued to get a phone call from him every single day of his employment here, complaining that his monitor was broken. He never apparently learned to turn on his monitor or didn't care to, and after I refused to do it for him apparently he conned the receptionist into doing it for him. That user actually lasted two years and two demotions before he was let go. Earlier this year, I had power from the UPS (which connects to a generator) run to three offices. Two are accounting and one is mine. This ensures we don't lose any critical data in the event of a power outage. In September we had a power failure. Both of them lost power, lost data, and complained to me immediately about it. When I investigated, neither of them had plugged into the new power outlets which are clearly marked in red. I clearly remember ensuring that their equipment was plugged into the new outlets though! Apparently neither of them like the location of the outlets (6" away from the old ones) so they changed back to the old outlets. From: Cameron [mailto:[email protected]] Sent: December-01-10 3:24 PM To: NT System Admin Issues Subject: Re: Stupid User Tricks So I get a call one day, with a manager bitching me out because none of the systems at his location are working. They can't connect to our ERP system, their files, print, etc. I'm trying to troubleshoot the problem and ask him to reboot the Netscreen because I can't connect to it either. He asks which box that is...and then tells me to hang on while he finds a flashlight. Now, I know the location and the network gear isn't hidden away in some dark closet somewhere....so I ask him why he needs a flashlight. He tells me that they are suffering from a block wide power failure. I ask him.....ummmm....if there is a power failure, how are all of your PC's and printers up and running. His answer....well, we just grabbed a couple of generators from the back and hooked everything up to them......thank goodness he didn't remember the networking gear! "How stupid are they?"........LOL.... On Wed, Dec 1, 2010 at 3:13 PM, Roger Wright <[email protected]> wrote: I can hear it coming: "My users are so stupid!" "How stupid are they?" Roger Wright ___ Life isn't like a box of chocolates. It's more like a jar of jalapenos: what you do today might burn your butt tomorrow. On Wed, Dec 1, 2010 at 3:09 PM, Lee Douglas <[email protected]> wrote: I can top that. Boss's wife has a net book she regularly moves around the house. Calls me one day with no sound, so I remote into the machine and it's not muted. Since I can't see the machine, I couldn't tell that she had plugged a spare charger into the speaker port on the netbook. Good thing she didn't have the power plug for the charger plugged into the wall, I suppose. Sigh. On Wed, Dec 1, 2010 at 3:02 PM, John Aldrich <[email protected]> wrote: Nahh...no big deal. I just thought it was kinda funny how it was something that easy. :-) From: Steve Ens [mailto:[email protected]] Sent: Wednesday, December 01, 2010 2:37 PM To: NT System Admin Issues Subject: Re: Stupid User Tricks That's crazy! Can't stand those guys... On Wed, Dec 1, 2010 at 1:32 PM, John Aldrich <[email protected]> wrote: Got a call from a user across town who was having trouble with sounds on his PC, so I knew there was an extra set of speakers at his building and told him to try those. 10 minutes later, he calls me back saying those don't work either, so I log into his computer using VNC so I can see what he's seeing and check his sound config. turns out he'd clicked on "mute all". Duh! No wonder his sound wasn't working. :D ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
