I think I got it. It was a vlan issue - part my fault, part the ISPs. The ISP was expecting an additional vlan at each site for non-realtime traffic. We don't have IP telephony here and won't for at least a year, so until that time I was going to just use one vlan until we go to IP telephony. That's the issue. A second was not seen for standard traffic, and is needed by the ISP. So I'll create one and then according to my sales rep (who was very helpful) I should see the full bandwidth usage. Folks thanks for your recommendations and comments. Tom
>>> Jonathan Link <[email protected]> 1/5/2011 3:21 PM >>> Well, that is interesting. I'd be pushing further in that direction. In my opinion this isn't your problem to solve, but theirs. Yes, I know that's not entirely helpful or accurate, but your ISP ignoring something can probably be tested is suspicous. If the sales engineer is blowing smoke, I'd begin to become more insistent about trying some different solutions at the troublesome sites, such as updated equipment at a test site... On Wed, Jan 5, 2011 at 3:12 PM, Tom Miller <[email protected]> wrote: All WAN sites have identical hardware, identical firmware. And on most of them I'm even using the same port. I rebuilt the network a few years back and purchased new equipment for every site. My ISP sales engineer sent me a message a moment ago that this is a "simple fix" and they might have done something wrong with the VLANs on their side. I'll know shortly. The only thing I can say is at the "good" sites the ISP put in brand new hardware and also brought fiber to the sites. The other sites are using existing hardware, maybe installed a few years ago. I mentioned this to my ISP and was promptly ignored. >>> Jonathan Link <[email protected]> 1/5/2011 3:03 PM >>> Are there any sites that have good performance, and can you identify whether the hardware at those sites is the same? I think someone else alluded to differences in hardware at your various sites could be a problem. I'd start looking in that direction. On Wed, Jan 5, 2011 at 2:52 PM, Tom Miller <[email protected]> wrote: Back to my original question, speed tests tell me I am only getting minimum bandwidth at all sites - not cool. So this might be part of the issue I am having with my ME. This might be part of the issue. >>> Jonathan Link <[email protected]> 1/5/2011 2:46 PM >>> Yes, but is that spelled out in an SLA... And even then, what happens when they oops? On Wed, Jan 5, 2011 at 2:45 PM, Tom Miller <[email protected]> wrote: The ISP tells me that only we can see our data on Metro E. Thanks, I can spell HIPAA too. We live it here in health care. >>> "Raper, Jonathan - Eagle" <[email protected]> 1/5/2011 2:42 PM >>> Delineation of public/non-controlled network to private/controlled network, would be my reasoning. Also, he is talking about an INTERNET connection. Why would you not firewall your ISP connection??? We run Cisco VPN across all of our (non-internet) Metro-E links, just to be able to say that we know our data is secure. HIPAA anyone? Jonathan L. Raper, A+, MCSA, MCSE Technology Coordinator Eagle Physicians & Associates, PA [email protected] www.eaglemds.com From: Tom Miller [mailto:[email protected]] Sent: Wednesday, January 05, 2011 2:37 PM To: NT System Admin Issues Subject: RE: Metro Ethernet ? Firewall? Why are you routing that through a firewall? Our setup is our ISP's equipment is connected directly to a second core switch for Metro E. >>> "Paul Everett" <[email protected]> 1/5/2011 2:16 PM >>> We recently went from a T1 Internet connection to 10meg Metro-E and we tested 10 megs to our ISP, but only 5 to Miami, 3 to Atlanta, and only 1meg to the West Coast. Our problem was our Firewall couldn’t handle the throughput. Paul From: Brian Desmond [mailto:[email protected]] Sent: Wednesday, January 05, 2011 11:37 AM To: NT System Admin Issues Subject: RE: Metro Ethernet ? Something is dirty somewhere. Could be a misconfigured port along the way, could be bad cabling, etc… Thanks, Brian Desmond [email protected] c – 312.731.3132 From: Tom Miller [mailto:[email protected]] Sent: Wednesday, January 05, 2011 8:21 AM To: NT System Admin Issues Subject: Metro Ethernet ? Folks, I am converting our network from point to point to MVLS/Metro Ethernet. What I am noticing at some sites is that performance is worse that with the point to point circuit. Ping times greatly increased, collisions, etc. I've been working with my provider to get this resolved. First they thought it was a speed mismatch issue, so the provider's equipment and my equipment were changed to the same setting (full 100). That's not working and now we'll probably change it to full 10 (since the allocation is 5 Mbps anyway). I can also do some rate shaping on my switches, but it's a PITA and I was hoping to avoid it. Anyone else have these issues with conversion? Some sites are fine, others are not. All have same switches, model, firmware, config for trunk ports. I haven't pulled out my bag o software to look at what's on the pipe, anyone have any that would be best for this scenario? I have Praesser but I really need a site to site test/analysis tool. I just downloaded Qcheck and will see if that does it. I've also asked my provider to give me some statistics on traffic they see. Recommendations and comments welcome. Tom Miller Engineer, Information Technology Hampton-Newport News Community Services Board 757-788-0528 Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. 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