Well, Eric, what is the "cost" of aggravation? It's hard to put a price on it, but you certainly calm down and feel much better if you receive "compensation". Some people can handle aggravation better than others. Consider the issue of being unable to connect remotely to the servers at your office and having to commute to your office to get something important done after normal working hours. The real reason that companies provide "compensation" such as "freebees" is to retain business and thus the income derived from it. If they lose that business, they will certainly have to increase fees that they charge to all the remaining customers. I've NEVER requested anything, the customer service agent can read me loud and clear. The word "deserve" is the most over used word in our language. I hear it in many commercials. One more story for you. I've been a DIRECTV customer for 10 years and recently decided to add another TV in my basement "man cave". That necessitated a new receiver, and I inquired about all house connection to one DVR. The cost was very expensive, and I said that I'd just as soon have a 2nd DVR. First they quoted me $165 and I said that I guess that's OK. I didn't ask for any other possibility. Then the customer service agent noted that according to their records I was a 10 year customer, so she dropped the $165 charge to $99 and threw in 3 months free Showtime. Remember, I didn't ask for anything, and I had already agreed to the #165 price. I guess I DESERVED some compensation for being a long term customer. Murray
_____ From: Erik Goldoff [mailto:[email protected]] Sent: Tuesday, February 22, 2011 4:15 PM To: NT System Admin Issues Subject: RE: Monday morning not-so-funny If you *deserve* the freebies as compensation, then great. Otherwise you're just part of the problem and causing costs to rise for the rest of us. Like using WIC cards to pay for your food while you buy expensive luxury items with the money you save, just because you work the system that way. Erik Goldoff IT Consultant Systems, Networks, & Security ' Security is an ongoing process, not a one time event ! ' From: MMF [mailto:[email protected]] Sent: Tuesday, February 22, 2011 4:49 PM To: NT System Admin Issues Subject: RE: Monday morning not-so-funny Guys, I'm really enjoying this thread. Over the years, I've had any number of "run-ins" with all kinds of vendors. I've found over the years that calling and complaining usually pays off. I can't tell you the number of "freebees" I've received! My daughter is a writer and she too has had some vendor issues over the years, so we're considering writing a book titled; "COMPLAINING YOUR WAY TO SUCCESS". BTW, we're on Chapter 467 and counting! I'm getting ready to upgrade to Uverse Internet at home to increase speed without increasing the monthly charge. Of course AT&T wants around $200 or so to do the upgrade. I'm going to call them and tell them that I have another vendor more than willing to upgrade me for FREE and charge me the same monthly amount for the same speed line. I'll see how that goes and if it does, I'll let you all know. Murray ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin _____ No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1204 / Virus Database: 1435/3460 - Release Date: 02/22/11 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
