My parents got the "buy a new modem" thing just last week from their provider (WindStream). Ended up just taking a reset.
Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Guyer, Don [mailto:[email protected]] Sent: Tuesday, February 22, 2011 4:13 PM To: NT System Admin Issues Subject: RE: Monday morning not-so-funny "I wonder how many elderly people and or tech illiterate people have been ripped off with "you have to buy a new modem" " Probably the same amount of people who get ripped off when they take their cars to these chain auto shops and pay for unnecessary repairs. It's unfortunate that things go on like this. I ran into a similar experience yesterday. Noticed my cable bill (won't name the provider, but it starts with a C and ends with a T) was about $40 higher than previous month. So, I called them out on it and got it reduced almost double what they were trying to raise it. Money is made like this all over when people don't pay attention or are afraid to stand up and speak out. Don Guyer Windows Systems Engineer Datasafe Platform Fiserv Enterprise Technology Fiserv [email protected]<mailto:[email protected]> Office: 1-800-523-7282 x 1673 Fax: 610-293-4499 www.fiserv.com<http://www.fiserv.com/> From: Mathew Shember [mailto:[email protected]] Sent: Tuesday, February 22, 2011 4:03 PM To: NT System Admin Issues Subject: RE: Monday morning not-so-funny I had "great" service at home. Call in a repair for the telephone line which has noise. A DSL guy eventually appears and says they sent him because the phone people are short staffed (layoffs) and proceeds to wipe the config on my DSL modem. Call that in and they said a person will be out in a week. Tell them no; you broke it you fix it now. "Can't help you" Let me talk to the manager. Get angry with manager and a person will be out the next day. Person never shows. Call it in and get sent to DSL support. Can't get access to it with the default password. Support says I have to buy a new modem because it's old. Tell them no; your person broke it they have to repair it or replace it. "Can't help you" Let me talk to the manager. Get angry with manager and a person will be out the next Day. A telephone person shows up and announces the lines are ok so DSL should work. Duh! The modem config was wiped and the default password doesn't work!!!!! Wife calls it in and they try to go through queue card support. Wife cuts it off. Somebody else talks to her and tells her we have to get a new modem because I broke it. Wife goes ballistic and asks for the director. Person will be out today. Director gives his number. Person never shows. Wife calls director that evening and a very grumpy DSL person announces the modem config was wiped and the wrong default password was given to us. Asks who did it and proceeds to call that person up and yells at them. DSL restored. Side note: They had to have support tickets for both DSL and the telephone and they made no sense from the comments section as per grumpy dsl guy. He said they are going through hell because they laid off a large portion of the front desk people and outsourced it to cheaper better talent. I wonder how many elderly people and or tech illiterate people have been ripped off with "you have to buy a new modem" From: Guyer, Don [mailto:[email protected]] Sent: Tuesday, February 22, 2011 12:44 PM To: NT System Admin Issues Subject: RE: Monday morning not-so-funny In a previous gig, we had a provider come out to one of our sites and cut our data circuit instead of one of the other tenants'. They paid HELL for that! Don Guyer Windows Systems Engineer Datasafe Platform Fiserv Enterprise Technology Fiserv [email protected]<mailto:[email protected]> Office: 1-800-523-7282 x 1673 Fax: 610-293-4499 www.fiserv.com<http://www.fiserv.com/> From: Kelli Sterley [mailto:[email protected]] Sent: Tuesday, February 22, 2011 11:34 AM To: NT System Admin Issues Subject: Re: Monday morning not-so-funny Had something like that once ... All of a sudden the internet went out in the middle of the day. I happened to look out the front window and our internet provider had a tent over a man hole cover. So I went out there and yelled down the hole - Hey what the heck did you just do? Scaring the crud out of the tech. Seems he had a drawing showing unused internet lines to cut and ours was listed to be cut. He said he figured it was still live cuz he got one heck of a shock from it. Luckly they fixed it sooner than later. Kelli On Mon, Feb 21, 2011 at 11:25 AM, Devin Meade <[email protected]<mailto:[email protected]>> wrote: Hello all, Our electric provider, OG&E, calls us at 10 AM saying "We are replacing your meter now and we will cut your power off in about 1 min". Our facilities mgr says "Uh no you don't, you didn't' schedule it". They say they must do it. So we say we need at least 15 min and shame on you for not scheduling it. So we have just about everything powered down, when they call back. They accidentally had the wrong address, it's really the building up the street under renovation ... and we are so sorry. So we now start powering up our systems. I just had to share this ... you can't make this up! Devin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
