Years ago, my neighborhood finally got DSL. Yay. I had 2 phone lines, one for voice and one for modem use. Ordered it. Scheduled 30 days out. 5 days before got confirmation that schedule was valid 3 days before was told it was on hold because of 'issues' 2 days got called, on schedule... followed by a call that it was on hold.... ... confused. I was told they were separate groups but really, no one was coming out.
Took the day off anyway. Guy shows up to do the install (contractor). I tell him all the information, he says it's good, he can install anyway..... Little later says oops, bad news, problem with wiring, rescheduled and he leaves. ... both phone lines dead ... ... 7 days to get one line working ... ... 21 days and 4 home visits to get second line working again ... In the meantime, they call me to ask how my DSL was working out....!! This seemed to have involved 6 different groups from PacBell. 30 days later, unexpectedly on a Saturday, PacBell guy shows up. I tell him the story. He laughs a lot. 2 hours later he says, test it out. We test it out.... wow! Happy guy now. I get 2 months free for 2 month odyssey to get DSL, go go early adopter. .... My next nightmare was next year. One is one day my DSL goes dead. I have to dismantle my network as I know that they would freak if I had anything then a single Windows 98 (yes, that long ago) box connected to my DSL line and it's just easier. So... 6 hours on hold. Yes, 6 hours! (Sunday lost - at least there was football on) Much discussion, chatting, four transfers (after first 2 were cold transfers that had no clue what to do with me, I demanded warm hand offs), finally it appears my configuration was accidentally wiped on the switch, "would I like to just go with PPOE?" !! NO !! (as I was paying for static anyway - yay, grandfather clause for early adopters). So they got me working. Whew. 7 hour marathon now over. 20 minutes later, no connectivity!!!! Back on phone. 3 hours. Reduced hold time. Carefully, oh so carefully holding my temper, I interrupt the person with the scripted question with my ticket number and ask them to pull it up. I ask, can you please call the network guy on the ticket and see if they 'saved the run configuration' BEFORE someone else overwrote it wiping my configuration out again.... Yes I am sure. Please do this as I am very upset after 9 hours on hold at this point... "Please hold" 20 minutes later I get the agent back, network guy says 5 minutes, very sorry please wait some more. 10 more minutes connectivity restored. Agent swears network guy says it's saved this time. I get one month free. Wow, this brings back memories. I've since moved. Steven Peck http://www.blkmtn.org On Tue, Feb 22, 2011 at 3:16 PM, Michael B. Smith <[email protected]>wrote: > My parents got the “buy a new modem” thing just last week from their > provider (WindStream). Ended up just taking a reset. > > > > Regards, > > > > Michael B. Smith > > Consultant and Exchange MVP > > http://TheEssentialExchange.com > > > > *From:* Guyer, Don [mailto:[email protected]] > *Sent:* Tuesday, February 22, 2011 4:13 PM > > *To:* NT System Admin Issues > *Subject:* RE: Monday morning not-so-funny > > > > “I wonder how many elderly people and or tech illiterate people have been > ripped off with “you have to buy a new modem” “ > > > > Probably the same amount of people who get ripped off when they take their > cars to these chain auto shops and pay for unnecessary repairs. > > > > It’s unfortunate that things go on like this. > > > > I ran into a similar experience yesterday. Noticed my cable bill (won’t > name the provider, but it starts with a C and ends with a T) was about $40 > higher than previous month. So, I called them out on it and got it reduced > almost double what they were trying to raise it. Money is made like this all > over when people don’t pay attention or are afraid to stand up and speak > out. > > > > > > *Don Guyer* > > Windows Systems Engineer > > Datasafe Platform > > Fiserv Enterprise Technology > > *Fiserv* > > [email protected] > > Office: 1-800-523-7282 x 1673 > > Fax: 610-293-4499 > > www.fiserv.com > > > > *From:* Mathew Shember [mailto:[email protected]] > *Sent:* Tuesday, February 22, 2011 4:03 PM > > *To:* NT System Admin Issues > *Subject:* RE: Monday morning not-so-funny > > > > I had “great” service at home. > > > > Call in a repair for the telephone line which has noise. > > > > A DSL guy eventually appears and says they sent him because the phone > people are short staffed (layoffs) and proceeds to wipe the config on my DSL > modem. > > > > Call that in and they said a person will be out in a week. Tell them no; > you broke it you fix it now. “Can’t help you” Let me talk to the > manager. Get angry with manager and a person will be out the next day. > > > > Person never shows. > > > > Call it in and get sent to DSL support. Can’t get access to it with the > default password. Support says I have to buy a new modem because it’s > old. Tell them no; your person broke it they have to repair it or replace > it. “Can’t help you” Let me talk to the manager. Get angry with manager > and a person will be out the next Day. > > > > A telephone person shows up and announces the lines are ok so DSL should > work. Duh! The modem config was wiped and the default password doesn’t > work!!!!! > > > > Wife calls it in and they try to go through queue card support. Wife cuts > it off. Somebody else talks to her and tells her we have to get a new > modem because I broke it. Wife goes ballistic and asks for the > director. Person will be out today. Director gives his number. > > > > Person never shows. > > > > Wife calls director that evening and a very grumpy DSL person announces the > modem config was wiped and the wrong default password was given to us. > Asks who did it and proceeds to call that person up and yells at them. > > > > DSL restored. > > > > Side note: They had to have support tickets for both DSL and the telephone > and they made no sense from the comments section as per grumpy dsl guy. He > said they are going through hell because they laid off a large portion of > the front desk people and outsourced it to cheaper better talent. > > > > I wonder how many elderly people and or tech illiterate people have been > ripped off with “you have to buy a new modem” > > > > > > *From:* Guyer, Don [mailto:[email protected]] > *Sent:* Tuesday, February 22, 2011 12:44 PM > > *To:* NT System Admin Issues > *Subject:* RE: Monday morning not-so-funny > > > > In a previous gig, we had a provider come out to one of our sites and cut > our data circuit instead of one of the other tenants’. > > > > They paid HELL for that! > > > > *Don Guyer* > > Windows Systems Engineer > > Datasafe Platform > > Fiserv Enterprise Technology > > *Fiserv* > > [email protected] > > Office: 1-800-523-7282 x 1673 > > Fax: 610-293-4499 > > www.fiserv.com > > > > *From:* Kelli Sterley [mailto:[email protected]] > *Sent:* Tuesday, February 22, 2011 11:34 AM > > *To:* NT System Admin Issues > *Subject:* Re: Monday morning not-so-funny > > > > Had something like that once ... All of a sudden the internet went out in > the middle of the day. I happened to look out the front window and our > internet provider had a tent over a man hole cover. So I went out there and > yelled down the hole - Hey what the heck did you just do? Scaring the crud > out of the tech. Seems he had a drawing showing unused internet lines to > cut and ours was listed to be cut. He said he figured it was still live cuz > he got one heck of a shock from it. Luckly they fixed it sooner than later. > > Kelli > > On Mon, Feb 21, 2011 at 11:25 AM, Devin Meade <[email protected]> > wrote: > > Hello all, > > Our electric provider, OG&E, calls us at 10 AM saying "We are replacing > your meter now and we will cut your power off in about 1 min". Our > facilities mgr says "Uh no you don't, you didn't' schedule it". They say > they must do it. So we say we need at least 15 min and shame on you for not > scheduling it. So we have just about everything powered down, when they > call back. They accidentally had the wrong address, it's really the > building up the street under renovation ... and we are so sorry. So we now > start powering up our systems. I just had to share this ... you can't make > this up! > > Devin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
