Surely Symantec wouldn't block it either.... but it did. I looked up my notes on it and it was Symantec AV. The issue was the file size (large) of the PowerPoint file and the inability for a scan to take place when the file was being opened. This caused PowerPoint to crash. The fix was to turn off the real time protection. (Active Protection now on Vipre). We moved to Vipre shortly after that occurrence.
-----Original Message----- From: John Aldrich [mailto:[email protected]] Sent: Friday, April 15, 2011 2:51 PM To: NT System Admin Issues Subject: RE: PowerPoint 2007 won't run Surely Vipre wouldnt block that.... -----Original Message----- From: Bob Fronk [mailto:[email protected]] Sent: Friday, April 15, 2011 2:42 PM To: NT System Admin Issues Subject: RE: PowerPoint 2007 won't run I had a PowerPoint issue similar to this a few years ago. It was being caused by the AV software. (I think we were using Symantec at that time). I recall disabling the AV software temporarily, then I think I added an exclusion so I could turn AV back on. BF -----Original Message----- From: Roger Wright [mailto:[email protected]] Sent: Friday, April 15, 2011 2:38 PM To: NT System Admin Issues Subject: Re: PowerPoint 2007 won't run Can you view it with the free MS Powerpoint Viewer? Roger Wright ___ "Computers make excellent and efficient servants, but I have no wish to serve under them. - Spock, "The Ultimate Computer", stardate 4729.4 On Fri, Apr 15, 2011 at 2:35 PM, John Aldrich <[email protected]> wrote: > Both. As I say, when you "repair" it, it briefly comes up with the > splash screen and then dies. This is from clicking on the Powerpoint > icon in the start menu or from clicking on the "powerpoint.exe" in the > c:\program files\Microsoft Office\Office12\ folder. Doesn't do > anything for me when I click on the PPS file. > > > > From: Jeff Bunting [mailto:[email protected]] > Sent: Friday, April 15, 2011 2:25 PM > To: NT System Admin Issues > Subject: Re: PowerPoint 2007 won't run > > Are you launching powerpoint by clicking on the PPS file or starting > it from its own shortcut? DDE or the file itself could be causing the > problem. > > Jeff > On Fri, Apr 15, 2011 at 2:19 PM, John Aldrich > <[email protected]> > wrote: > One of our senior managers (and one of the owners of the company) > asked me to look at his laptop (Windows XP) as he couldn't open a > PowerPoint presentation (*.pps). I have tried repairing it several > times, but it just won't run. It won't even run in "safe mode." I > never get an error message, but after I repair it and try to launch, > it pops up the splash screen then goes away. Nothing in the logs. I > try to launch it again, it comes up with a message that Powerpoint > failed to start properly, and do I want to start in safe mode, click > yes, and nothing happens. The third time it comes up and says it > failed to start in safe mode, do I want to try a repair install. > Infinite loop. > > Now, I don't know if Powerpoint *ever* worked on this laptop. The > manager got it used after the previous user left the company. I have > not wiped and reinstalled as I was not sure where the reinstall media > was for that laptop. > :-( > > Any ideas? > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
