Implementing anything in a company is never completely free, despite the price tag on the software. In a lot of cases, *free* will actually cost you a lot more in the long run.
-----Original Message----- From: Kurt Buff [mailto:[email protected]] Sent: Wednesday, May 25, 2011 10:20 AM To: NT System Admin Issues Subject: Re: Helpdesk software Free is my favorite price, if the product does what I want: http://www.bestpratical.com/rt Kurt On Wed, May 25, 2011 at 02:18, Mark Robinson <[email protected]> wrote: > Hi all, > > > > I am currently going through a make v buy exercise on incident logging > / helpdesk software to ascertain which will be the most cost-effective. > > > > Are there any recommendations for a cheap helpdesk solution that will > enable users to log calls via a web browser interface, will allow > assignation of calls to various different resources i.e. Support > Analysts and will also allow the setting up of SLA’s and reporting of > performance against those SLA’s? > > > > Many thanks, > > Mark > > IMPORTANT INFORMATION > > > Internet communications are not secure and therefore CIPS does not > accept legal responsibility for the contents of any e-mail message > sent via this medium. The content of any e-mail communication is the > view of the individual and CIPS does not accept legal liability for the > contents. > Although this message and any attachments are believed to be free of > virus or other defect that might affect any computer system into which > it is received and opened, it is the responsibility of the recipient > to ensure that it is virus free and no responsibility is accepted by > CIPS for any loss or damage in any way arising from its use. > > > > -- > Scanned by iCritical. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
