Ah... Spelling is fundamental. Well, I use RT today, and I'm not that impressed with it. The SysAid stuff is much better, IMO
*ASB *(Professional Bio <http://about.me/Andrew.S.Baker/bio>) *Harnessing the Advantages of Technology for the SMB market... * On Wed, May 25, 2011 at 10:35 AM, James Rankin <[email protected]>wrote: > Maybe this > > http://www.bestpractical.com/ > > On 25 May 2011 15:31, Andrew S. Baker <[email protected]> wrote: > >> Um... What are you linking to? >> >> >> >> *ASB *(Professional Bio <http://about.me/Andrew.S.Baker/bio>) >> *Harnessing the Advantages of Technology for the SMB market... >> >> * >> >> >> >> On Wed, May 25, 2011 at 10:19 AM, Kurt Buff <[email protected]> wrote: >> >>> Free is my favorite price, if the product does what I want: >>> >>> http://www.bestpratical.com/rt >>> >>> Kurt >>> >>> >>> On Wed, May 25, 2011 at 02:18, Mark Robinson <[email protected]> >>> wrote: >>> > Hi all, >>> > >>> > >>> > >>> > I am currently going through a make v buy exercise on incident logging >>> / >>> > helpdesk software to ascertain which will be the most cost-effective. >>> > >>> > >>> > >>> > Are there any recommendations for a cheap helpdesk solution that will >>> enable >>> > users to log calls via a web browser interface, will allow assignation >>> of >>> > calls to various different resources i.e. Support Analysts and will >>> also >>> > allow the setting up of SLA’s and reporting of performance against >>> those >>> > SLA’s? >>> > >>> > >>> > >>> > Many thanks, >>> > >>> > Mark >>> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
