Does it still like to put undeletable icons on user's desktops?  I'll be
honest, it was something my predecessor liked, but as with most things with
him, I believe it was poorly implemented.  I just stayed away from it, and
eventually yanked it out entirely after a month.



On Wed, May 25, 2011 at 10:42 AM, Andrew S. Baker <[email protected]> wrote:

> Ah... Spelling is fundamental.
>
> Well, I use RT today, and I'm not that impressed with it.  The SysAid stuff
> is much better, IMO
>
>
>
>  *ASB *(Professional Bio <http://about.me/Andrew.S.Baker/bio>)
>  *Harnessing the Advantages of Technology for the SMB market...
>
>  *
>
>
>
> On Wed, May 25, 2011 at 10:35 AM, James Rankin <[email protected]>wrote:
>
>> Maybe this
>>
>> http://www.bestpractical.com/
>>
>> On 25 May 2011 15:31, Andrew S. Baker <[email protected]> wrote:
>>
>>> Um... What are you linking to?
>>>
>>>
>>>
>>>  *ASB *(Professional Bio <http://about.me/Andrew.S.Baker/bio>)
>>>  *Harnessing the Advantages of Technology for the SMB market...
>>>
>>>  *
>>>
>>>
>>>
>>> On Wed, May 25, 2011 at 10:19 AM, Kurt Buff <[email protected]> wrote:
>>>
>>>> Free is my favorite price, if the product does what I want:
>>>>
>>>> http://www.bestpratical.com/rt
>>>>
>>>> Kurt
>>>>
>>>>
>>>> On Wed, May 25, 2011 at 02:18, Mark Robinson <[email protected]>
>>>> wrote:
>>>> > Hi all,
>>>> >
>>>> >
>>>> >
>>>> > I am currently going through a make v buy exercise on incident logging
>>>> /
>>>> > helpdesk software to ascertain which will be the most cost-effective.
>>>> >
>>>> >
>>>> >
>>>> > Are there any recommendations for a cheap helpdesk solution that will
>>>> enable
>>>> > users to log calls via a web browser interface, will allow assignation
>>>> of
>>>> > calls to various different resources i.e. Support Analysts and will
>>>> also
>>>> > allow the setting up of SLA’s and reporting of performance against
>>>> those
>>>> > SLA’s?
>>>> >
>>>> >
>>>> >
>>>> > Many thanks,
>>>> >
>>>> > Mark
>>>>
>>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~
>
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