Which one did you yank out, SysAid or RT? From: Jonathan Link [mailto:[email protected]] Sent: Wednesday, May 25, 2011 9:46 AM To: NT System Admin Issues Subject: Re: Helpdesk software
Does it still like to put undeletable icons on user's desktops? I'll be honest, it was something my predecessor liked, but as with most things with him, I believe it was poorly implemented. I just stayed away from it, and eventually yanked it out entirely after a month. On Wed, May 25, 2011 at 10:42 AM, Andrew S. Baker <[email protected]<mailto:[email protected]>> wrote: Ah... Spelling is fundamental. Well, I use RT today, and I'm not that impressed with it. The SysAid stuff is much better, IMO ASB (Professional Bio<http://about.me/Andrew.S.Baker/bio>) Harnessing the Advantages of Technology for the SMB market... On Wed, May 25, 2011 at 10:35 AM, James Rankin <[email protected]<mailto:[email protected]>> wrote: Maybe this http://www.bestpractical.com/ On 25 May 2011 15:31, Andrew S. Baker <[email protected]<mailto:[email protected]>> wrote: Um... What are you linking to? ASB (Professional Bio<http://about.me/Andrew.S.Baker/bio>) Harnessing the Advantages of Technology for the SMB market... On Wed, May 25, 2011 at 10:19 AM, Kurt Buff <[email protected]<mailto:[email protected]>> wrote: Free is my favorite price, if the product does what I want: http://www.bestpratical.com/rt Kurt On Wed, May 25, 2011 at 02:18, Mark Robinson <[email protected]<mailto:[email protected]>> wrote: > Hi all, > > > > I am currently going through a make v buy exercise on incident logging / > helpdesk software to ascertain which will be the most cost-effective. > > > > Are there any recommendations for a cheap helpdesk solution that will enable > users to log calls via a web browser interface, will allow assignation of > calls to various different resources i.e. Support Analysts and will also > allow the setting up of SLA's and reporting of performance against those > SLA's? > > > > Many thanks, > > Mark ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
