It is Win 2003 R2 with Sp2 and office 2007. We have actually put in a new physical server and have tried isolating the application to one specific server but its happening on every server at a random time to random users.
On Thu, May 26, 2011 at 11:43 AM, Tom Miller <[email protected]> wrote: > I would suggest you create an app for the problem application(s) and make > them server-specific. Then you can at least determine if the issue is with > one or both of your servers. > > This is Win 2008 R2? Office 2010 64 or 32? If Office, try a down version > or 32 instead of 64, at least for testing. > > I had a similar issue. In one case the app had to be removed/re-installed > on the XenApp server, on the other it was printer drivers (we use session > printing). I think the event logs told me something was wrong for the first > instance. > > the other thing I can think of is to check how you have your profiles > configured. We use terminal server roaming profiles. Works okay except for > occasionally when a user does something to fill up the allocated space. > > Tom > > >>> Sohail Qadir <[email protected]> 5/26/2011 11:33 AM >>> > Hi Guys, > I have an issue at one of my client site. We upgraded from 4.5 to xenapp > 5.0 farm with 2 xenapp servers running on VM with about 100 users. Both Vm > has 4 GB ram each and have enough space. > Some of the users are having an issue where their session freezes when > they are running office applications such as outlook, word and they cant do > anything at that point except a hard shutdown. Also they are not able to > reconnect to their sessions either. > In the managment console, the session shows active and the user are not > able to reload the application untill the Admin resets the active connection > from the management console. > So far we have troubleshooted the user side, we know that its not their > connections, We have also created a new farm on a pyhsical server with the > old secure gateway and the issue still exists. We also went ahead a patched > both servers and the issue still exists. > Any help would be greatly appreciated. > Thanks > Sohail Qadir > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > Confidentiality Notice: This e-mail message, including attachments, is > for the sole use of the intended recipient(s) and may contain confidential > and privileged information. Any unauthorized review, use, disclosure, or > distribution is prohibited. If you are not the intended recipient, please > contact the sender by reply e-mail and destroy all copies of the original > message. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
