I worked in one of the plethora of PMall Pro Services divisions.  I was 
considered a "corporate asset" and therefore responsible to help ANY of the 
800+ account/sales reps from any of the PCMall orgs (MacMall, GovMall, etc).  
It was not uncommon to get a call from a rep to answer questions from a 
customer just because they uttered the syllables "sit ricks"!  Of course the 
customer had no clue what they wanted or needed and neither did the acct/sales 
rep.  Frustrating to setup a XenDesktop quick PoC and show someone how 
XenDesktop worked.  Then they say, oh we need a solution that will handle over 
1500ms of latency.  SHEEZ!  Go away and leave me alone will ya.  Glad my 
"services are no longer needed".


Carl Webster
Consultant and Citrix Technology Professional
http://www.CarlWebster.com<http://www.carlwebster.com/>


From: Bob Fronk [mailto:[email protected]]
Subject: RE: PC Mall created a customer account without my knowledge

I am amazed at how many calls they make to me.  It is rarely the same person, 
so they either have a huge turnover or employ a large number of account 
representatives.

Not long ago, my voicemail message included, "... and if you are calling from 
PC Mall or any other sales person I did not personally contact, you can hang up 
now....".  A bunch of people got a kick out of that, but I decided to change it 
after a few weeks.

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

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