I worked with pc mall for about four years during which time I had the same account rep. She was very good about working with me, conferencing in people they had on site from different vendors, such as Dell and HP when I had a project, question or issue. I never had problems with delivery, or returns, and the prices were almost always the best I could find.
Then they switched reps on me ...several times. Now I don't use them anymore. I know a lot of shops use CDW, but does anyone use or have opinions on some other places like Zones, Insight or PC Connection? I don't have any one go-to place at the moment. I used to like PC Connection many years ago, but then it seemed like they could never give me the same pricing I could get from PC Mall or Dell, and they also switched me to an rep I didn't like. From: David Mazzaccaro [mailto:[email protected]] Sent: Thursday, July 14, 2011 11:58 AM To: NT System Admin Issues Subject: RE: PC Mall created a customer account without my knowledge LOL From: John Cook [mailto:[email protected]] Sent: Thursday, July 14, 2011 11:29 AM To: NT System Admin Issues Subject: RE: PC Mall created a customer account without my knowledge What was that account #......... From: David Mazzaccaro [mailto:[email protected]] Sent: Thursday, July 14, 2011 11:18 AM To: NT System Admin Issues Subject: RE: PC Mall created a customer account without my knowledge Unbelievable... So now I am wasting 30 minutes going back and forth with this guy explaining that I never signed up, never asked to be signed up, never used them (and never will). I said: "You setup a corporate purchasing account without authorization, then sent the login credentials via a plain text email... and you don't see anything wrong w/ that?" "What is to stop a 3rd party from obtaining that information, logging in as me and buying product under my account???" His reply was that he wanted to make it as easy as possible for me to buy from them, and that I can log in and change my password as often as I'd like.. Are you kidding me?!?! From: Kennedy, Jim [mailto:[email protected]] Sent: Thursday, July 14, 2011 11:05 AM To: NT System Admin Issues Subject: RE: PC Mall created a customer account without my knowledge They are scum, imho. For over 5 years they tried to collect from a former employer on a product I returned to PC Mall while I was there. We repeatedly sent them proof of delivery of the return. I told the account rep that if they called again we would never do business with them again. I was nice, but dead serious...get your bean counters to stop calling my bean counters. It didn't stop. Last I heard it continued well beyond me leaving the company. From: David Mazzaccaro [mailto:[email protected]] Sent: Thursday, July 14, 2011 11:02 AM To: NT System Admin Issues Subject: PC Mall created a customer account without my knowledge Has anyone dealt w/ this company? I just got an email from PC Mall saying "Welcome to PC Mall" - here is your username and password to begin saving money"... WTF? I never signed up w/ them, never even talked to them... Is this normal practice for resellers to just auto-create customer accounts? And to then send a plain-text email containing log on credentials??? 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