I mainly use CDW but also use Insight and PC Mall. My current PC Mall
experience is good since my rep is knowledgeable and really works hard to
earn my business. I did try them a few years ago and that was a nightmare.
What made it worse was all I ordered was a lousy mouse. I do not have
experience with Zones or PC Connection. I did try MicroAge when my Insight
rep moved over there but the shipping times were awful. They never came
close to their predicted shipping dates so I had no choice but to find a
better vendor.


On Thu, Jul 14, 2011 at 11:03 AM, Ralph Smith <[email protected]>wrote:

>  I worked with pc mall for about four years during which time I had the
> same account rep.  She was very good about working with me,  conferencing in
> people they had on site from different vendors, such as Dell and HP when I
> had a project, question or issue.  I never had problems with delivery, or
> returns, and the prices were almost always the best I could find.****
>
> ** **
>
> Then they switched reps on me …several times.  Now I don’t use them
> anymore.****
>
> ** **
>
> ** **
>
> I know a lot of shops use CDW, but does anyone use or have opinions on some
> other places like Zones, Insight or PC Connection?  I don’t have any one
> go-to place at the moment. ****
>
> ** **
>
> I used to like PC Connection many years ago, but then it seemed like they
> could never give me the same pricing I could get from PC Mall or Dell, and
> they also switched me to an rep I didn’t like.****
>
> ** **
>
> ** **
>
> *From:* David Mazzaccaro [mailto:[email protected]]
> *Sent:* Thursday, July 14, 2011 11:58 AM
> *To:* NT System Admin Issues
> *Subject:* RE: PC Mall created a customer account without my knowledge****
>
> ** **
>
> LOL****
>
> ** **
>
> *From:* John Cook [mailto:[email protected]]
> *Sent:* Thursday, July 14, 2011 11:29 AM
> *To:* NT System Admin Issues
> *Subject:* RE: PC Mall created a customer account without my knowledge****
>
> ** **
>
> What was that account #.........****
>
> ** **
>
> *From:* David Mazzaccaro [mailto:[email protected]]
> *Sent:* Thursday, July 14, 2011 11:18 AM
> *To:* NT System Admin Issues
> *Subject:* RE: PC Mall created a customer account without my knowledge****
>
> ** **
>
> Unbelievable… ****
>
> So now I am wasting 30 minutes going back and forth with this guy
> explaining that I never signed up, never asked to be signed up, never used
> them (and never will).****
>
> I said:****
>
> “You setup a corporate purchasing account without authorization, then sent
> the login credentials via a plain text email… and you don’t see anything
> wrong w/ that?”  ****
>
> “What is to stop a 3rd party from obtaining that information, logging in
> as me and buying product under my account???”****
>
> ** **
>
> His reply was that he wanted to make it as easy as possible for me to buy
> from them, and that I can log in and change my password as often as I’d
> like..****
>
> Are you kidding me?!?!****
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Kennedy, Jim [mailto:[email protected]]
> *Sent:* Thursday, July 14, 2011 11:05 AM
> *To:* NT System Admin Issues
> *Subject:* RE: PC Mall created a customer account without my knowledge****
>
> ** **
>
> They are scum, imho. For over 5  years they tried to collect from a former
> employer on a product I returned to PC Mall while I was there. We
>  repeatedly sent them proof of delivery of the return. I told the account
> rep that if they called again we would never do business with them again. I
> was nice, but dead serious…get your bean counters to stop calling my bean
> counters.****
>
> ** **
>
> It didn’t stop. Last I heard it continued well beyond me leaving the
> company.****
>
> ** **
>
> *From:* David Mazzaccaro [mailto:[email protected]]
> *Sent:* Thursday, July 14, 2011 11:02 AM
> *To:* NT System Admin Issues
> *Subject:* PC Mall created a customer account without my knowledge****
>
> ** **
>
> Has anyone dealt w/ this company?****
>
> I just got an email from PC Mall saying “Welcome to PC Mall” – here is
> your username and password to begin saving money”…****
>
> WTF?****
>
> I never signed up w/ them, never even talked to them… ****
>
> Is this normal practice for resellers to just auto-create customer
> accounts?****
>
> And to then send a plain-text email containing log on credentials???****
>
> I replied back demanding to have the account deleted and confirmation of
> my request.****
>
> /Rant off****
>
>
> .****
>
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Thank you,
Mike Sullivan

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