Hi, I'd try to meet with someone at Orcon in person. Otherwise to keep your sanity possibly talk to your lawyer.
Kind regards, Jochen Mobile: 021 567 853 Phone: 09 630 3425 Email: [email protected] Skype: jochendaum Web: www.automatem.co.nz On Nov 17, 2009 12:50 AM, "Keith Allpress" <[email protected]> wrote: I placed an order for naked Broadband with Orcon Internet on 3 October, and they said a modem should arrive by Wednesday 7th October. By the following Saturday 10th October I phoned them. They told me that the order had been held up in accounts because of a credit check. Then I found out that they had my date of birth wrong, and they told me that this was why the order was delayed. Then when they read it back to me, I noticed that they had my address wrong. This was particularly annoying, because I had been careful to explain the address originally. Then I phoned Vodaphone/IHug and decided I liked their friendly attitude. So I phoned back Orcon and told them I wanted to cancel the order. I was asked if I would accept a discount as an incentive, which I refused. I was assured that my order was cancelled, and I placed an order with Vodafone/Ihug for phone and internet. Vodfone provisioned the connection for me on the 22th October and I finally got on line at my new address, and it has been running happily ever since.Well you would think that would be the end of it, but Orcon keep sending me invoices. I have made dozens of phone calls to them to try to stop the invoices, but to no avail. They even went back to play the first phone call on the 10th of October, and then sent me an email saying that "I have listened to the phone call on the 10th that contradicts to what you are informing us of". Then it also goes on to say "If you still want to cancel the services with us, I can arrange this, please let me know at your earliest convenience". Hardly a day goes by without another reminder or invoice. I called Orcon and told them yet again to stop invoicing me. I wrote back and told them to check the calls properly, look for a call just after the one they found. I said in my email "I am asking yet again for an acknowledgement from Orcon that the order was indeed cancelled. I do not expect further invoices from Orcon, and I suggest that you review your records more carefully, because I do not wish to be hassled any further over this matter, it has already taken up far too much of my time". I called Vodafone/ihug recently to ask if they were indeed supplying my service, and they said yes, they checked it for me, and that if anybody else was supplying it then Vodafone/ihug would not have been able to provision it. You cant supply it twice. Likewise nobody can install it on top of another supplier either. But today I got another one from Orcon saying that the order has been finally completed, and yet another request for payment. They record all their calls, so should I ask for a transcript of the telephone conversations? But really I am wondering what they think they are trying to achieve? Has anyone else had an experience like this? What should I do now? --~--~---------~--~----~------------~-------~--~----~ NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected] -~----------~----~----~----~------~----~------~--~---
