If you're in Auckland you can rock into their office and deal with a human being. It's a pity because Orcon were great when they were smaller. Alternatively you could have a chat with Duncan Blair (@orcon) on Twitter, he's really helpful.
--------------------------------------------------- Keri Henare (Views expressed are not necessarily those of my employer.) [e] [email protected] [m] (+64) 021 874 552 [w] kerihenare.com On 17/11/2009, at 7:47 AM, Jochen Daum wrote: > Hi, > > I'd try to meet with someone at Orcon in person. Otherwise to keep your > sanity possibly talk to your lawyer. > > Kind regards, > Jochen > > Mobile: 021 567 853 > Phone: 09 630 3425 > Email: [email protected] > Skype: jochendaum > Web: www.automatem.co.nz > >> On Nov 17, 2009 12:50 AM, "Keith Allpress" <[email protected]> wrote: >> >> >> I placed an order for naked Broadband with Orcon Internet on 3 October, >> and they said a modem should arrive by Wednesday 7th October. By the >> following Saturday 10th October I phoned them. They told me that the >> order had been held up in accounts because of a credit check. Then I >> found out that they had my date of birth wrong, and they told me that >> this was why the order was delayed. Then when they read it back to me, I >> noticed that they had my address wrong. This was particularly annoying, >> because I had been careful to explain the address originally. >> >> Then I phoned Vodaphone/IHug and decided I liked their friendly >> attitude. So I phoned back Orcon and told them I wanted to cancel the >> order. I was asked if I would accept a discount as an incentive, which >> I refused. I was assured that my order was cancelled, and I placed an >> order with Vodafone/Ihug for phone and internet. >> >> Vodfone provisioned the connection for me on the 22th October and I >> finally got on line at my new address, and it has been running happily >> ever since.Well you would think that would be the end of it, but Orcon >> keep sending me invoices. I have made dozens of phone calls to them to >> try to stop the invoices, but to no avail. >> >> They even went back to play the first phone call on the 10th of October, >> and then sent me an email saying that "I have listened to the phone >> call on the 10th that contradicts to what you are informing us of". >> Then it also goes on to say "If you still want to cancel the services >> with us, I can arrange this, please let me know at your earliest >> convenience". >> Hardly a day goes by without another reminder or invoice. I called Orcon >> and told them yet again to stop invoicing me. I wrote back and told >> them to check the calls properly, look for a call just after the one >> they found. >> >> I said in my email "I am asking yet again for an acknowledgement from >> Orcon that the order was indeed cancelled. I do not expect further >> invoices from Orcon, and I suggest that you review your records more >> carefully, because I do not wish to be hassled any further over this >> matter, it has already taken up far too much of my time". >> >> I called Vodafone/ihug recently to ask if they were indeed supplying my >> service, and they said yes, they checked it for me, and that if anybody >> else was supplying it then Vodafone/ihug would not have been able to >> provision it. You cant supply it twice. Likewise nobody can install it >> on top of another supplier either. But today I got another one from >> Orcon saying that the order has been finally completed, and yet another >> request for payment. >> >> They record all their calls, so should I ask for a transcript of the >> telephone conversations? But really I am wondering what they think they >> are trying to achieve? Has anyone else had an experience like this? What >> should I do now? >> >> >> >> >> >> > > > > --~--~---------~--~----~------------~-------~--~----~ NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected] -~----------~----~----~----~------~----~------~--~---
