Hi Keith, I just got alerted to your post, sorry it has taken so long for me to get to.
Have you managed to resolve this yet? If not I would be more than happy to help you get this resolved. I just need to know your username so I can follow up your history, ensure everything is canceled and apply any appropriate credits to make sure that you don't receive any further invoices. I sincerely apologise for your difficulty in dealing with us. This is not our usual style, and I will be pointing your experience out to our senior customer experience people to ensure that any training and/or process issues are identified and do not happen again in future. Best regards, Duncan Blair Head of Brand and Communications Orcon On Nov 16, 11:49 am, Keith Allpress <[email protected]> wrote: > I placed an order for naked Broadband withOrconInternet on 3 October, > and they said a modem should arrive by Wednesday 7th October. By the > following Saturday 10th October I phoned them. They told me that the > order had been held up in accounts because of a credit check. Then I > found out that they had my date of birth wrong, and they told me that > this was why the order was delayed. Then when they read it back to me, I > noticed that they had my address wrong. This was particularly annoying, > because I had been careful to explain the address originally. > > Then I phoned Vodaphone/IHug and decided I liked their friendly > attitude. So I phoned backOrconand told them I wanted to cancel the > order. I was asked if I would accept a discount as an incentive, which > I refused. I was assured that my order was cancelled, and I placed an > order with Vodafone/Ihug for phone and internet. > > Vodfone provisioned the connection for me on the 22th October and I > finally got on line at my new address, and it has been running happily > ever since.Well you would think that would be the end of it, butOrcon > keep sending me invoices. I have made dozens of phone calls to them to > try to stop the invoices, but to no avail. > > They even went back to play the first phone call on the 10th of October, > and then sent me an email saying that "I have listened to the phone > call on the 10th that contradicts to what you are informing us of". > Then it also goes on to say "If you still want to cancel the services > with us, I can arrange this, please let me know at your earliest > convenience". > Hardly a day goes by without another reminder or invoice. I calledOrcon > and told them yet again to stop invoicing me. I wrote back and told > them to check the calls properly, look for a call just after the one > they found. > > I said in my email "I am asking yet again for an acknowledgement > fromOrconthat the order was indeed cancelled. I do not expect further > invoices fromOrcon, and I suggest that you review your records more > carefully, because I do not wish to be hassled any further over this > matter, it has already taken up far too much of my time". > > I called Vodafone/ihug recently to ask if they were indeed supplying my > service, and they said yes, they checked it for me, and that if anybody > else was supplying it then Vodafone/ihug would not have been able to > provision it. You cant supply it twice. Likewise nobody can install it > on top of another supplier either. But today I got another one > fromOrconsaying that the order has been finally completed, and yet another > request for payment. > > They record all their calls, so should I ask for a transcript of the > telephone conversations? But really I am wondering what they think they > are trying to achieve? Has anyone else had an experience like this? What > should I do now? -- NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected]
