Hi Keith, I'm not joking, you could try to contact http://tvnz.co.nz/fair-go/contact-team-767759
I saw an episode with similar situation a while ago, but that was slingshot case not orcon. Keith Allpress wrote: > I placed an order for naked Broadband with Orcon Internet on 3 October, > and they said a modem should arrive by Wednesday 7th October. By the > following Saturday 10th October I phoned them. They told me that the > order had been held up in accounts because of a credit check. Then I > found out that they had my date of birth wrong, and they told me that > this was why the order was delayed. Then when they read it back to me, I > noticed that they had my address wrong. This was particularly annoying, > because I had been careful to explain the address originally. > > Then I phoned Vodaphone/IHug and decided I liked their friendly > attitude. So I phoned back Orcon and told them I wanted to cancel the > order. I was asked if I would accept a discount as an incentive, which > I refused. I was assured that my order was cancelled, and I placed an > order with Vodafone/Ihug for phone and internet. > > Vodfone provisioned the connection for me on the 22th October and I > finally got on line at my new address, and it has been running happily > ever since.Well you would think that would be the end of it, but Orcon > keep sending me invoices. I have made dozens of phone calls to them to > try to stop the invoices, but to no avail. > > They even went back to play the first phone call on the 10th of October, > and then sent me an email saying that "I have listened to the phone > call on the 10th that contradicts to what you are informing us of". > Then it also goes on to say "If you still want to cancel the services > with us, I can arrange this, please let me know at your earliest > convenience". > Hardly a day goes by without another reminder or invoice. I called Orcon > and told them yet again to stop invoicing me. I wrote back and told > them to check the calls properly, look for a call just after the one > they found. > > I said in my email "I am asking yet again for an acknowledgement from > Orcon that the order was indeed cancelled. I do not expect further > invoices from Orcon, and I suggest that you review your records more > carefully, because I do not wish to be hassled any further over this > matter, it has already taken up far too much of my time". > > I called Vodafone/ihug recently to ask if they were indeed supplying my > service, and they said yes, they checked it for me, and that if anybody > else was supplying it then Vodafone/ihug would not have been able to > provision it. You cant supply it twice. Likewise nobody can install it > on top of another supplier either. But today I got another one from > Orcon saying that the order has been finally completed, and yet another > request for payment. > > They record all their calls, so should I ask for a transcript of the > telephone conversations? But really I am wondering what they think they > are trying to achieve? Has anyone else had an experience like this? What > should I do now? > > > > > > > > > --~--~---------~--~----~------------~-------~--~----~ NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected] -~----------~----~----~----~------~----~------~--~---
