Hi Trevor,
Thanks for your note, as well your kind words pertaining to the OCA sponsorship. We continue to value the partnership we have with the OCA and the OBSNW and look forward to evolving this in 2012. In terms of the debate regarding differing service rates, the following may assist in understanding the complexity of it all: · A large number of the ADT client base are through historic acquisitions. These previous companies had their own sales prices and clients will have come into the ADT client base at varied rates. The individual terms of those agreement do not allow for blanket standardisation in the shorter term, and this is a process that we are aware of and manage. · There are a number of different service offerings that clients may be contracted for, and therefore at different rates. The list below contains some of the variances, but is not an exhaustive list: o Domestic vs commercial service categories. There may be occasions where a small business has been categorised as a domestic premises, and therefore may pay a different rate o A number of our agreements are for leased, or rented alarms. The terms and conditions and pricing is affected in these categories, as a portion of service fee funds the hardware provided. o A large number of systems have maintenance agreements included in the fee. This too provides a pricing discrepancy to standard non-maintenance agreements o There are a number of different service categories for domestic services, including: § Telephone alarm monitoring only § Radio alarm monitoring only § Domestic telephone monitoring and armed response § Domestic telephone and /or radio monitoring and armed response § Panic only service § Additional security service such as patrols § Any one of the above categories on a rented system basis, or maintenance basis will vary, and our price list has 30 variations of service category · ADT does offer area based sales specials from time to time · ADT offers a number of value added services such as SMS alerts, supervised 'opening and closing' that all attract an additional nominal fee. As mentioned, I will ensure your concerns regarding the proposed increase for 2012 are resolved. Kind regards, Iain Iain Williamson Community Security and Liaison Cape Town ADT South Africa 5 Louwtjie Rothman Avenue N1 City Private Bag X104, N1 City, 7463 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of trev Sent: 28 December 2011 01:03 PM To: The Observatory Neighbourhood watch Subject: [obsnw] Re: ADT Rates Iain Williamson responded to be almost immediately via telephone. He has assured me that that he agrees with me about the fact that I should not get an increase after negotiating a new rate just recently and that the increase should be in the 12 month anniversary of that price negotiation. He explained the letter was an automated thing and that it would not necessarily have resulted in an increase for me any way. He further explained that they deal with clients on a case by case and needs basis which allows for varying rates of charge - as complicated as this may be and as unfair or non transparent as it may seem. If you are not happy with your rate or service for that matter - call them up and negotiate. Further there are a much wider range of service options possible that I was not aware of that would make a difference to the price. Thank you Iain Williamson and thank you ADT. Further I wish to thank ADT and Rob Dale for offering to waive the fees for monitoring and response for the OCA parking lot kiosk when the current contract expires soon. Iain was having problems responding on the google group - I am helping him overcome those problems. Trevor Hughes -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]<mailto:[email protected]>. To unsubscribe from this group, send email to [email protected]<mailto:[email protected]>. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en. -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en.
