Trev You may remember sometime back I opened the hornets nests with the whole ADT thing. I was paying one of the highest fees for EXACTLY the same service as others who were paying nearly half.... - nyet, I fear ADT is not as squeaky clean as they try to make out.
On Wed, Dec 28, 2011 at 1:53 PM, Iain Williamson <[email protected]>wrote: > Hi Trevor,**** > > ** ** > > Thanks for your note, as well your kind words pertaining to the OCA > sponsorship. We continue to value the partnership we have with the OCA and > the OBSNW and look forward to evolving this in 2012.**** > > ** ** > > In terms of the debate regarding differing service rates, the following > may assist in understanding the complexity of it all:**** > > ** ** > > **· **A large number of the ADT client base are through historic > acquisitions. These previous companies had their own sales prices and > clients will have come into the ADT client base at varied rates. The > individual terms of those agreement do not allow for blanket > standardisation in the shorter term, and this is a process that we are > aware of and manage.**** > > **· **There are a number of different service offerings that > clients may be contracted for, and therefore at different rates. The list > below contains some of the variances, but is not an exhaustive list:**** > > **o **Domestic vs commercial service categories. There may be occasions > where a small business has been categorised as a domestic premises, and > therefore may pay a different rate**** > > **o **A number of our agreements are for leased, or rented alarms. The > terms and conditions and pricing is affected in these categories, as a > portion of service fee funds the hardware provided. **** > > **o **A large number of systems have maintenance agreements included in > the fee. This too provides a pricing discrepancy to standard > non-maintenance agreements**** > > **o **There are a number of different service categories for domestic > services, including:**** > > **§ **Telephone alarm monitoring only**** > > **§ **Radio alarm monitoring only **** > > **§ **Domestic telephone monitoring and armed response**** > > **§ **Domestic telephone and /or radio monitoring and armed response **** > > **§ **Panic only service**** > > **§ **Additional security service such as patrols**** > > **§ **Any one of the above categories on a rented system basis, or > maintenance basis will vary, and our price list has 30 variations of > service category**** > > **· **ADT does offer area based sales specials from time to time** > ** > > **· **ADT offers a number of value added services such as SMS > alerts, supervised ‘opening and closing’ that all attract an additional > nominal fee.**** > > ** ** > > As mentioned, I will ensure your concerns regarding the proposed increase > for 2012 are resolved.**** > > ** ** > > Kind regards,**** > > Iain**** > > ** ** > > ** ** > > *Iain Williamson* > > Community Security and Liaison**** > > Cape Town**** > > ** ** > > *ADT South Africa* > > 5 Louwtjie Rothman Avenue > N1 City > Private Bag X104, N1 City, 7463**** > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > trev > Sent: 28 December 2011 01:03 PM > To: The Observatory Neighbourhood watch > Subject: [obsnw] Re: ADT Rates**** > > ** ** > > ** ** > > Iain Williamson responded to be almost immediately via telephone. He has > assured me that that he agrees with me about the fact that I should not get > an increase after negotiating a new rate just recently and that the > increase should be in the 12 month anniversary of that price negotiation. > He explained the letter was an automated thing and that it would not > necessarily have resulted in an increase for me any way.**** > > ** ** > > He further explained that they deal with clients on a case by case and > needs basis which allows for varying rates of charge - as complicated as > this may be and as unfair or non transparent as it may seem. If you are > not happy with your rate or service for that matter - call them up and > negotiate.**** > > ** ** > > Further there are a much wider range of service options possible that I > was not aware of that would make a difference to the price.**** > > ** ** > > Thank you Iain Williamson and thank you ADT.**** > > ** ** > > Further I wish to thank ADT and Rob Dale for offering to waive the fees > for monitoring and response for the OCA parking lot kiosk when the current > contract expires soon.**** > > ** ** > > Iain was having problems responding on the google group - I am helping him > overcome those problems.**** > > ** ** > > Trevor Hughes**** > > ** ** > > --**** > > You received this message because you are subscribed to the Google Groups > "The Observatory Neighbourhood watch" group.**** > > To post to this group, send email to [email protected].**** > > To unsubscribe from this group, send email to > [email protected].**** > > For more options, visit this group at > http://groups.google.com/group/obsnw?hl=en.**** > > ** ** > > -- > You received this message because you are subscribed to the Google Groups > "The Observatory Neighbourhood watch" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/obsnw?hl=en. > -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. 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