Hi Jessamyn, Thanks for the statistics! But thank you even more for the effort of sending all those emails and pushing and poking around to make useful changes to the FAQ and the system.
And I think you're the very official support lady, as you are the only one and you have admin rights. (But if you like "unofficial" better, I'm okay with that ;-) ) One thing that comes to mind seeing the list of topics: perhaps a tiny bit more clarification of what each category is for could be useful. For example: I had thought contacting authors throught OL wasn't possible (http://openlibrary.org/help/faq/about#author-contact ), but there is a topic for it - and people are using it. Or is author "OL editor" here? That would be useful. Again, thanks for all your efforts, I hope you want to continue? Ben On 4 June 2013 01:28, jessamyn c. west <jessa...@gmail.com> wrote: > I've been doing support email for Open Library for three months now > and I whipped up a small list of numbers for people who are > interested. > > Outgoing OL Email (i.e. from openlibr...@archive.org) > > - 1079 emails sent in March 2013 > - 783 emails sent in April 2013 > - 624 emails sent in May 2013 > > Almost 2500 emails. About 215/week average, but more like 150/week or > 15-20/day nowadays. > > Some of the decline has to do with having a better FAQ, some of it has > to do with fixing some bugs, In any case, I'm happy with this. Here's > where the email is coming from.... > > Incoming OL Emails by Category (from Mar-May) > > Borrowing Books - 948 > Buying Books - 92 > Contact an Author - 49 > Deletion Request - 151 (covers take downs and "please delete this > duplicate record") > Editing Problem - 162 > Login Trouble - 360 (only 53 in May, this has gone way down since > Anand fixed a few things) > Other - 942 (includes Developer/API/Covers Question/Bug report category) > Spam Report - 9 > > The FAQ has been reorganized a little, put all the questions on one > page with answers on a few subpages. Kept the videos but shifted their > prominence a little. > > If folks have suggestions or questions about the support process, feel > free to ask or email me directly. > > Jessamyn > unofficial OL support lady > _______________________________________________ > Ol-discuss mailing list > Ol-discuss@archive.org > http://mail.archive.org/cgi-bin/mailman/listinfo/ol-discuss > To unsubscribe from this mailing list, send email to > ol-discuss-unsubscr...@archive.org _______________________________________________ Ol-discuss mailing list Ol-discuss@archive.org http://mail.archive.org/cgi-bin/mailman/listinfo/ol-discuss To unsubscribe from this mailing list, send email to ol-discuss-unsubscr...@archive.org
