Hi all,
Thank you for your responses.

@Marcel, the buttons are all activated.
@Walter, there are contacts assigned to the services/servers. The notifications 
were working before to my inbox

I noticed they stopped working around the time when I was attempting to get the 
pager alerts working with the email contact.

So what I was doing was fiddling with the Global Setting: Email command line 
used for plain notifications. I added the value '$CONTACTPAGER$' so it now 
looks like this…..  mail -s '$SUBJECT$' '$CONTACTEMAIL$' '$CONTACTPAGER$'.
It didn’t work so I reset it to the default value.
From there I attempted to modify the notifications_command.cfg file to have the 
'$CONTACTPAGER$' value in the commands service-notify-by-email & 
host-notify-by-email. Again this didn’t seem to get the pager to send with 
email, so I reverted them back to their default settings.

Since then I have been getting no mail notifications and cant see where its 
gone wrong…..

When I run the commands from the command line, they work, so it appears to be 
related to the WATO GUI, but again, cant see where its gone wrong

Dino Charalambous
System Engineer | CCNA
Core Technology Solutions | TSD Service Management
288 Pretoria Avenue Randburg | Tel: (087) 5777 630 | Cell: 072 268 2623
E-mail: [email protected]<mailto:[email protected]>
SERVICEDESK.REQUEST.AREA: TSD Service Management Enterprise Management Nagios
DL: DL – FNB Entman

From: Marcel Schulte [mailto:[email protected]]
Sent: Tuesday, July 26, 2016 5:55 PM
To: tosolini, walter <[email protected]>; Charalambous, Dino 
<[email protected]>
Cc: OMD Mailing List ([email protected]) 
<[email protected]>
Subject: Re: [omd-users] Email/sms Notifications stopped working

Hi Dino,

we recently had the case where someone "accidentally" deactivated notifications 
in master control snapin. I'd check for that for all sites first...

Regards,
Marcel

tosolini, walter 
<[email protected]<mailto:[email protected]>> schrieb am 
Di., 26. Juli 2016 um 15:23 Uhr:
If you see only check-mk-notify on service/host contacts, and not the explicit 
users, means your contact group is not allowed to send alarms on that 
service/host.

Walter Tosolini


2016-07-26 11:10 GMT+02:00 Charalambous, Dino 
<[email protected]<mailto:[email protected]>>:
Hi all,

Im running omd 1.3 in a distributed environment using checkmk WATO.

Of recent I am not receiving email/sms notifications. It was working before.
I have setup the contact group assignments for services and host. I can send 
mail from the notify users action button and that works. I’ve tested the mail 
-s plugin from the command line, and all of that works.
When I do a fake check result to test the notifications, I don’t get anything 
out. When I look at the Host-and service notifications log, I see that it only 
sends to check-mk-notify, and I don’t even have that user in my user list.

Any clues as to where I should start looking



Dino Charalambous
System Engineer | CCNA
Core Technology Solutions | TSD Service Management
288 Pretoria Avenue Randburg | Tel: (087) 5777 630 | Cell: 072 268 2623
E-mail: [email protected]<mailto:[email protected]>
SERVICEDESK.REQUEST.AREA: TSD Service Management Enterprise Management Nagios
DL: DL – FNB Entman

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