On 24 Aug 2011, at 04:40, drew wrote: > Hi, > > Just a quick note. > > What do other similar FOSS projects do for "end user support", forums, > lists or other. > > Calligra - forums, no mail list > > Scribus - forums, no mail lsit > > Paint.net - forums, no mail list > > GnuCash - forums, no mail list > > InkScape - forums AND mail list
All end-user focussed and ease-of-use driven, all with forums. I agree this is what we should be doing too. > > MySQL - forums and mail lists, however Forums are predominantly > displayed from the sites main page, mailing lists take a little digging. > > Postgres - mail list, no official forum, though very active un-official > one. Each developer-focussed. We should maintain mailing lists for developers, IMO. > > All of the projects offer a user oriented wiki. The main down-side I can see to forums is that they will need monitoring by a dedicated team of volunteers as it's fairly unlikely developers will staff them. Hence a set of shared, user-focussed forums staffed by volunteers from all the OpenOffice meta-community projects Rob usually lists would be an excellent approach, feeding through to project-specific mailing lists where developers hang out. S.
