Am 08/24/2011 10:39 PM, schrieb Simon Phipps:
On Wed, Aug 24, 2011 at 9:35 PM, Rob Weir<[email protected]> wrote:
Maybe the solution is to have a user list, but not a user support
list? So a place for users to discuss things, in list-style threads,
but if someone is clearly looking for support, we direct them to the
support forums?
I suggest just directing people who don't want to use the forums here, and
making a separate list for them when the load reaches critical mass (as for
other lists).
S.
For me it sounds like a good start as IMHO we will need a ML for general
user questions anyway.
So, when we see that the number of support requests on this general
users list gets too high we can create a new list for those who really
want to be served via mailing list.
Of course, to have a forum for support questions would be the primary
way to get solutions.
Marcus
